Updated Articles

  1. DrChrono Support PIN

    Last Updated: 08/27/2025 in Customer Support & Troubleshooting Contact Support
    The Support PIN is a four-digit number the Support team uses to verify the user's account.

  2. Unlock Your DrChrono Account

    Last Updated: 08/27/2025 in Customer Support & Troubleshooting Contact Support
    The Support team can unlock your DrChrono account without requiring a password reset.

  3.  Denial Analysis Report: Video

    Last Updated: 08/27/2025 in Billing Billing Reporting Denial Analysis Report
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  4. Denial Analysis Updates: Denials Breakdown tab

    Last Updated: 08/27/2025 in Billing Billing Reporting Denial Analysis Report
    The second tab listed under the Denial Analysis Report is the Denials Breakdown tab.  Here, you can see the details of the denials received grouped by procedure code, insurance, or reason code. Grouped by Procedure Code will combine deni...

  5. Timely Filing Letter

    Last Updated: 08/27/2025 in Billing Billing Workflow Timely Filing Letters
    For customers utilizing ePS (eProvider Solutions) Clearinghouse, a new Timely Filing Letter with claim-specific information is at your fingertips, should you need to file an appeal for a Timely Filing Denial.  Navigate to Billing > Live Clai...

  6. Custom Session Timeout

    Last Updated: 08/26/2025 in Account Account Settings
    Learn how to change your session timeout from 30 to 15 minutes.

  7. Staff Account Information

    Last Updated: 08/26/2025 in Account Account Settings
    Staff members can manage their account settings on the Staff Account Information page.

  8.  Dashboard (Video)

    Last Updated: 08/26/2025 in Video Library Schedule
    This video shows how to use the Dashboard.

  9. Account Settings: Profile

    Last Updated: 08/26/2025 in Account Account Settings
    Providers can enter basic account information in the Profile tab in Account Settings.

  10. Account Settings: View

    Last Updated: 08/25/2025 in Account Account Settings
    You can select which Billing and Reports pages are accessible to the provider or practice group.
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