Updated Articles

  1. Linked Accounts in Multiple Practice Groups

    Providers working in multiple practice groups can log in to one account and access all of their other practice group accounts.
  2. Email Requirement When Using Force SSO to Create Accounts

    You can create new accounts without requiring an email address if your practice group has the practice-wide enforced single sign-on authentication feature (force SSO) enabled.
  3. Account Permissions Overview

    DrChrono account permissions can grant or restrict access to different areas of the system.
  4. Customized Follow-up Dates: Can we turn it off?

    Turning off Customized Follow-up Dates Yes, if your office administrator would like to turn off the feature, it can be done on an entire practice basis. We cannot turn it off for certain providers while having it on for other providers wit...
  5. Telehealth Visits FAQ

    Find answers to frequently answered questions about telehealth visits in DrChrono.
  6. Month End Close: Unposted ERAs

    When DrChrono receives ERA/835 files, they post automatically to patient appointments after the system verifies that the patient and the transaction match, unless you have your account to verify ERAs before posting.   When there is a conflict...
  7. Access DrChrono Support

    This article walks you through the various ways to access Support for DrChrono products and services.
  8. RecordSync Overview

    The RecordSync integration pulls relevant patient records and care summaries directly into DrChrono, allowing providers to review their patients' clinical histories.
  9. Secondary submission when Medicare is primary

    When manually submitting a claim to a secondary payer where Medicare is the primary insurer, the Primary Insurance Claim Number may be required. A new text field has been added in the Live Claims Feed to capture this information. When entered,...
  10. Preview EDI Claim

    This feature is in beta testing.  If you would like to test the feature, please reach out to support. The new Preview EDI Claim feature enhances transparency by allowing users to view the exact EDI data that will be transmitted to the clearing...