Updated Articles

  1. Posting Multiple Insurance Transactions from a single EOB

    To make things easier to post multiple payments from a single-payer EOB, DrChrono has an area that allows for the posting of multiple lines of transactions instead of adding a line item for each charge. Navigate to Billing > Live Claims Fe...
  2. Insurance Credit Cards: Can I refund or send back the money via the virtual card?

       If you need to refund a payment received via credit card (aka Virtual Credit Card) from a health insurance payer, you can easily refund it to the virtual card from within your DrChrono account. *** Please note, that this feature will...
  3. Insurance Credit Card Payments: How do I attach an ERA?

    You can attach the ERA file or the scanned EOB to your DrChrono account for easy retrieval later.  Navigate to Billing > Insurance Credit Card Payments .  Press + Attach ERA/EOB There are two selections to retrieve the file to attach...
  4. Insurance Credit Card Payments: What are they?

    Insurance Credit Card payments also referred to as Virtual Credit Cards (VCCs), are used by some payers to reimburse providers for services provided to insured patients. These credit cards replace a paper check, or EFT (electronic funds tran...
  5. Insurance Credit Card Payments: How do I process it?

       If you receive a credit card (aka Virtual Credit Card) from a health insurance payer for reimbursement for services rendered to your patients, DrChrono has an easy way to post the payment and attach the associated ERA. *** Please note, ...
  6. Video: Custom Adjustment Codes

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  7. Video: Custom Adjustment Codes

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  8. Create new Custom Adjustment Codes

     DrChrono has added the ability to create and utilize custom adjustment codes to capture response codes returned by insurance payers.  Custom adjustment codes can be used to further categorize denials in greater detail to know exactly what adjustmen...
  9. Enhanced Patient Statement Delivery

    How it works | OnPatient | Sample Statements | Pricing | Benefits | Turn off/on feature Launching Soon! Providers now have access to an enhanced patient statement delivery system designed to improve engagement and reduce cost...
  10. Video: Custom Billing Statuses

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