Stripe

The Stripe M2 Card Reader connects to your Apple iOS devices via Bluetooth to process credit card payments. It is compatible with DrChrono Payments and allows for chip, tap and swipe payment functions. The DrChrono Payments feature is availa...

You can sign up for a Stripe account through this link: https://dashboard.stripe.com/register?redirect=%2Faccount%2Fonboarding. Once set up, Stripe recommends that you work through this list prior to going live with your account. ...

If you are seeing light indicators on your BBPOS hardware device, this is what they could mean: Light Indicators None The card reader is off. Flashing blue and white The card reader is connected and ready to accept card inpu...

Stripe assesses any fees for processing patient credit card payments daily. This transparency will give you greater insights into your actual cash flow from processing credit cards. You will be able to see the details in the Stripe Portal. ...

Troubleshooting the BBPOS device when it is not reading the card: General issues Press the power on button to turn on the BBPOS device again. The card reader will automatically connect with your smartphone or tablet again. The...

When Stripe processes your credit card transactions, you will have access to a Stripe Dashboard. This will be the "hub" of all of your Stripe transactions. From the dashboard, you will be able to see all of your charges by day, run reports,...

Below is a listing of common codes you may see if the cardholder's credit card is declined: DECLINE CODE DESCRIPTION NEXT STEPS authentication_required The card was declined as the transaction requires authent...

If you have charged a credit card and now need to return the money, there are two ways to do it. Which way will depend on when the card was charged and when you need to return the money. A refund is sent when the money has a...

Within your Stripe portal, you will have access to a variety of reports, including daily transactions as well as historical data. You will also be able to select the columns you would like to see. The balances report will allow you to rec...

With Stripe through DrChrono Payments, you will receive your payout typically 2-days from the day the card was charged. To receive funds within the 2 days, the credit card transaction must be processed by 8 pm EST. Any cards processed after the...

Your credit card processing invoice will be set up with Stripe on a Daily Discount Pricing Model. Meaning, any processing fees are deducted from your daily sales or transaction totals. You can see a breakdown of these fees in your Stripe portal...

We take securing patient information, including credit card numbers very seriously. As such, we secure patient financial information according to PCI DSS, or the Payment Card Industry Data Security Standard. The standards are mandated by c...

Updating your bank information with Stripe is easy! You can enter the new details right from your Stripe Dashboard. Here's how: From the Stripe dashboard menu, click on the Settings icon and go to ’Business Set...

Stripe may require additional documents to verify the identity and home address of individuals connected to a Stripe account. Here is a listing of documents that they deem acceptable: Acceptable forms of identificatio...

  While opening an account to process patient payments, Stripe may need additional documents for business verification.  Here is a list of documents they deem acceptable for providers in the United States.  Below is a listing of doc...

Here are some things to try when your device is not recognized: Ensure the device is sufficiently charged before use. The card reader must be at least 50% charged for first-time usage. Check the serial number of t...

One of the readers that can be used to process patient payments is the Stripe M2 Reader.   M2 Reader Out of the Box Ensure that the M2 device is fully charged. Ensure that the iPad/iPhone with which it will be paired is also charged. En...

If the Stripe M2 reader is not working as expected, here are some things that could be causing the issue. Ensure your DrChrono App on the iPad or iPhone is up to date. Ensure the iPad or iPhone's iOS Software is up to date.  Reboot the iPad/...