Articles
How to fix the claim filing indicator rejection?
If you have a patient with multiple insurances, one of those payers could deny your claim asking for the claim filing indicator . This indicator will identify the payer as the primary or secondary insurance. If the claim is rejected by the...
Error message: Missing Information: Ordering Provider office: zip code is missing
If you receive the error message on a claim that states "Missing Information: Ordering Provider office: zip code is missing", there is a simple fix. Make sure when entering a referring or ordering provider in the patient's c...
Error message: "Billing Status and Payment Profile is contradicting"
If you receive the error message on a claim that states "Billing Status and Payment Profile is contradicting", there is a simple fix. What it is pointing out to you is that the billing status (submission status that triggers the claim t...
How to fix the claims rejected for "SERVICE UNIT COUNT OR ANESTHESIA MINUTES" ?
If your claim is rejected for Service Unit Count (OR) Anesthesia Minutes , there is a simple and easy fix. Hover over Billing and select Live Claims Feed Search for the patient and select their date of service. Once in the b...
How to fix a claim rejected stating “RELATED CAUSES CODE: REQUIRED; MUST INDICATE ACCIDENT FOR PAYER. “
If the patient's services are the result of an accident, the payer will want that information disclosed on the claim. The directions below will show you how to add the information so the claim can be resubmitted and processed. Hover ov...
Why is my claim rejected for “Service line COB” information?
You can receive a rejection "Service line COB "when you submit a claim to secondary insurance when the primary insurance payment details posted are not correct or incomplete. In the screenshot here, the billed amount is ...
How to fix a claim when it is rejected stating "OTHER PAYER INSURANCE TYPE CODE: REQUIRICARE SECONDARY CLAIMS"
Rejection OTHER PAYER INSURANCE TYPE CODE: REQUIRICARE SECONDARY CLAIMS (Secondary) will appear only when Medicare is entered as secondary insurance for the patient. Generally, whenever Medicare is applied as secondary insurance for a patie...
How to fix a claim when you receive rejection "Phone number of billing office is required".
If any of your claims are denied/rejected for the reason phone number of the billing office is required, following the steps below will correct the issue so you can rebill. First, you want to identify which office the appointment was billed ...
Common Claim Rejections and how to correct them
Insurance claim rejections can occur for various reasons, often related to errors or mismatches in the submitted information. Below, we outline the most common reasons for claim rejections and provide step-by-step guidance on how to resolve them. ...
Common Insurance Claim Submission Errors
Managing insurance claims in DrChrono can sometimes pose challenges, such as claims remaining in "Balance Due," incorrectly moving to patient responsibility, or being rejected by secondary payers. This article guides in resolving these issues and pr...
Claims stuck in Bill Insurance Status
When processing insurance claims in DrChrono, you may encounter situations where claims remain stuck in the "Bill Insurance" status. This issue often arises due to problems with the provider's account status, such as suspension or inactivity. Below,...