How to correct specific rejections

If you receive the error message on a claim that states "Missing Information: Ordering Provider office: zip code is missing", there is a simple fix. Make sure when entering a referring or ordering provider in the patient's char...

If you receive the error message on a claim that states "Billing Status and Payment Profile is contradicting", there is a simple fix. What it is pointing out to you is the billing status (submission status that triggers the claim to su...

If you have a patient with multiple insurances, one of those payers could deny your claim asking for the claim filing indicator . This indicator will identify the payer as the primary or secondary insurance. If the claim is rejected by the p...

If your claim is rejected for Service Unit Count (OR) Anesthesia Minutes , there is a simple and easy fix. Hover over Billing and select Live Claims Feed   Search for the patient and select their date of service. Once in the bil...

If the patient's services are the result of an accident, the payer will want that information disclosed on the claim. The directions below will show you how to add the information so the claim can be resubmitted and processed. Hover over...

You can receive a rejection "Service line COB "when you submit a claim to secondary insurance when the primary insurance payment details posted are not correct or incomplete. In the screenshot here, the billed amount is $9...

Rejection OTHER PAYER INSURANCE TYPE CODE: REQUIRICARE SECONDARY CLAIMS (Secondary) will appear only when Medicare is entered as secondary insurance for the patient. Generally, whenever Medicare is applied as secondary insurance for a patient...

If any of your claims are denied/rejected for the reason phone number of billing office is required, following the steps below will correct the issue so you can rebill. First, you want to identify which office the appointment was billed und...