New Articles

  1. How to Reorder ICD-10 and CPT/HCPCS Codes in an Appointment in the Live Claims Feed

    DrChrono makes it easy to reorder any listed ICD-10 and/or CPT/HCPCS codes within an appointment without having to delete and reenter them. Here's how: 1. Hover over the Billing Tab and choose Live Claims Feed. 2. In the ...
  2. How do I get a Monthly Report with Insurance Payments, Adjustment and Patient Payments Listed?

    The Financial Transactions (Day Sheet) screen provides you with a day-end or month-end report. The report is based on the payment posted date and not on the date of service. Let's get started: 1. Hover over the Billing tab and select ...
  3. What are Underpaid Items?

    Underpaid Items This feature will assist the biller, Office Manager, and/or provider in identifying claims that the insurance payer did not process with the expected allowed amount. Allowed Amount = amount paid by the insurance comp...
  4. FAQ: DrChrono Lab Integrations, Health Gorilla, Labcorp, Quest Diagnostics, and Lifepoint

    Q: What labs can I use with DrChrono? A: DrChrono EHR integrates with four third-party organizations that you may use for your labs: Labcorp, Quest Diagnostics, Lifepoint, and Health Gorilla. Labcorp and Quest Diagnostics directly provide clinic...
  5. How Do I Use an Alternative Pay to Address on Patient Statements?

    Alternative Pay-To Address Please follow the below instructions to use an alternative pay-to/remit-to address on the patient statement. You would use this option if you do not want patient payments coming directly to your office. They could...
  6. HCFA 1500 Box 33 - How Do I Use an Alternative Pay to Address

    If you want to add an alternative pay-to address or lockbox (P.O. Box) address in box 33 on the HCFA 1500 Form, follow the steps outlined below: 1. Hover your cursor on the Account tab and select Offices . 2. Click on the Edit b...
  7. How to Create an Office and Edit the NPI, Tax ID, POS and Billing Name

    Please follow the below steps to create an office: Hover over the Account and Select Offices .         2. On the right of the screen, click on + Add New Office and enter the information                 in the Basic tab. (Exa...
  8. How to Resubmit a Corrected Claim?

    You can send a corrected claim by following the below steps to all payers except Medicare (Medicare does not accept corrected claims electronically). To submit a corrected claim to Medicare, make the correction, and resubmit it as a re...
  9. How does Live Claims Feed work?

    The Live Claims Feed allows you to see and filter your claims in multiple ways to make them easier to work. Let’s look at each filter and the function it allows: 1. Hover over the Billing tab and select Live Claims Feed : ...
  10. Submitting Claims to Multiple Primary Insurances.

    To submit claims to multiple primary insurances, you will need to submit a ticket to the support team to have the "multiple primary" feature enabled. Once the request is processed and the feature is activated, please follow the steps outlined...