New Articles

  1. OnPatient FAQ: Why can't my patients see statements in OnPatient?

    If your patients are not receiving patient statements via OnPatient, you may not have enabled the setting for onpatient statements . If the setting is enabled, each time you send a statement on the statements page of the DrChrono EHR, a copy of the...
  2. Adding a Credit or Debit Card in OnPatient

    Patients can add a debit or credit card to their OnPatient account to pay their bills, provided that you have enabled payments in your DrChrono account. Once you have payments set up, your patients can add their payment information. 1. After ...
  3. OnPatient FAQ: Why can't my patients select an office to schedule an appointment?

    If your patient tries to schedule an appointment through OnPatient and a location is not able to be selected, this indicates that your offices do not have online scheduling enabled. To allow your patients to schedule appointments through their patie...
  4. Enabling Online Scheduling in Your Office

    Through OnPatient or the scheduling widget, your patient has the ability to schedule appointments online. When they schedule appointments, the appointment will show up in your DrChrono. Enabling Online Scheduling 1. To enable ...
  5. OnPatient FAQ: Why isn't my office showing up in OnPatient?

    If your patient cannot see an office in their OnPatient portal, you may not have enabled certain permissions required to enable online scheduling for that office. The permissions you need to enable are: Enable online scheduling for one or more e...
  6. OnPatient FAQ: Why is a provider not being shown in OnPatient?

    If your patient is cannot see your practice's list of providers, their account may not be connected to your DrChrono EHR. In order for a provider to be shown in OnPatient, they must be using a DrChrono account. ...
  7. Rescheduling an Appointment Through OnPatient

    If your patients are using OnPatient, they have the option to reschedule their upcoming appointments if necessary. After they have completed the Check-In process, they will have the option on the following screen to reschedule their appointment. ...
  8. Viewing Past Appointments in OnPatient

    If your patients are using OnPatient, they have the option to view their past appointments. To begin, your patient can reach their appointments by selecting the Appointments tab on their OnPatient navigation bar. On the appointments page, selec...
  9. How to Enable OnPatient Messaging

    By default, patients cannot exchange messages with you via the OnPatient portal. To enable OnPatient messaging, you need to access your OnPatient settings. To begin, mouse over Account on your DrChrono navigation bar and select OnPatie...
  10. Sending Secure Messages to Patients

    When a patient is signed up and connected to your practice with OnPatient, you can send secure messages to your patient directly. Your messages will be viewable in their OnPatient portal where the patient may directly message you, respond to your me...