New Articles

  1. Sending Files to Your Patient

    Created On: 10/03/2016 in OnPatient OnPatient for Providers Communicating through OnPatient
    When your patient is signed up with OnPatient, you have the ability to securely send any patient files to them which they can access by logging in to the portal. The supported file types that are accepted with OnPatient messaging are JPEG, PDF, ...

  2. OnPatient FAQ: How many of my patients are using OnPatient?

    Created On: 09/30/2016 in OnPatient OnPatient for Providers OnPatient FAQ
    To view the number of patients that are using OnPatient, you can get a basic count within your OnPatient settings. To get to your settings, mouse over Account on your navigation bar and select OnPatient Settings . In y...

  3. How to Access Your OnPatient Settings

    Created On: 09/30/2016 in OnPatient OnPatient for Providers Account Management
    Getting to Your Settings To get to your settings, mouse over Account on your navigation bar and select OnPatient Settings . Exploring Your Settings Within the settings page, you'll have several options available ...

  4. Enabling Patient Payments in OnPatient

    Created On: 09/30/2016 in OnPatient OnPatient for Providers Billing and Patient Payments
    By default, OnPatient online payments are disabled. If this setting is enabled and you have an integration with DrChrono Payments , your patient may use a credit or debit card to make payments through the patient portal. Enabling Pati...

  5. How to identify claims that were billed but not paid

    Created On: 09/30/2016 in Billing Billing Basics
    1. Hover your cursor over the Billing tab and select Live Claims Feed from the drop-down menu. 2. Press the drop-down arrow aligned with Claim St and select the following statuses: In Process at Clearinghouse In Pro...

  6. How to submit claims to a tertiary insurance and post payments?

    Created On: 09/30/2016 in Billing Claims Claim Submission Submitting to Secondary or Tertiary insurance
    Presently, there is no direct option to bill the claim electronically to tertiary insurance. The 2 options to bill to tertiary insurance are: You can update the information in the secondary insurance section with the tertiary informati...

  7. An Introduction to OnPatient: Core Features & Capabilities

    Created On: 09/29/2016 in OnPatient OnPatient for Providers Getting Started with OnPatient
    The OnPatient portal allows you to connect with your patients and allows them to easily access all their care information. The OnPatient portal has the following capabilities: Online appointment scheduling Customizable onboarding/appointment c...

  8. Prerequisite Legal Registrations Necessary for EPCS

    Created On: 09/28/2016 in Clinical E-prescribing Electronic Prescriptions for Controlled Substances (EPCS)
    To get started with EPCS in DrChrono, you must have completed certain registrations per the DEA and your state's laws. You must register for a DEA number to use EPCS. Within most states (all excluding New York), all that is required prior to th...

  9. Introducing Your Core Billing Tools

    Created On: 09/28/2016 in Billing Billing Basics Getting Started
    Core Billing Tools DrChrono provides many tools for you to effectively and efficiently process your claims and keep up-to-date on your financials. Here is a quick introduction to the various tools available to you. Billing Summary ...

  10. Explaining Basic Billing Concepts

    Created On: 09/26/2016 in Billing Billing Basics Getting Started
    How Does DrChrono Work? When patients come in for an appointment, they receive treatments and/or services and then are charged correspondingly. Their charge(s) can be split into two categories: charges billed to insurance and charge...
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