New Articles

  1. DrChrono Payments: Stripe business verification

      While opening an account to process patient payments, Stripe may need additional documents for business verification.  Here is a list of documents they deem acceptable for providers in the United States.  Below is a listing of doc...
  2. DrChrono Payments: Getting started with Stripe

    You can sign up for a Stripe account through this link: https://dashboard.stripe.com/register?redirect=%2Faccount%2Fonboarding. Once set up, Stripe recommends that you work through this list prior to going live with your account. ...
  3. United Healthcare removes preauthorization requirements for many services

    UHC Reauthorization Requirements Using a phased-in approach, United Healthcare has removed reauthorization requirements from many plans for many different services. Please see this listing from United Healthcare: https://www.uhcprovid...
  4. DrChrono Payments: Stripe common decline codes

    Below is a listing of common codes you may see if the cardholder's credit card is declined: DECLINE CODE DESCRIPTION NEXT STEPS authentication_required The card was declined as the transaction requires authent...
  5. DrChrono Payments: Stripe reporting

    Within your Stripe portal, you will have access to a variety of reports, including daily transactions as well as historical data. You will also be able to select the columns you would like to see. The balances report will allow you to rec...
  6. DrChrono Payments: Viewing Daily Discount Deposits via the dashboard

    Stripe assesses any fees for processing patient credit card payments daily. This transparency will give you greater insights into your actual cash flow from processing credit cards. You will be able to see the details in the Stripe Portal. ...
  7. DrChrono Payments: Stripe Dashboard

    When Stripe processes your credit card transactions, you will have access to a Stripe Dashboard. This will be the "hub" of all of your Stripe transactions. From the dashboard, you will be able to see all of your charges by day, run reports,...
  8. DrChrono Payments: Stripe - Understanding Processing Fee Billing

    Your credit card processing invoice will be set up with Stripe on a Daily Discount Pricing Model. Meaning, any processing fees are deducted from your daily sales or transaction totals. You can see a breakdown of these fees in your Stripe portal...
  9. DrChrono Payments: Stripe Refunds and Reversals

    If you have charged a credit card and now need to return the money, there are two ways to do it. Which way will depend on when the card was charged and when you need to return the money. A refund is sent when the money has a...
  10. DrChrono Payments: Stripe Funding Time

    With Stripe through DrChrono Payments, you will receive your payout typically 2-days from the day the card was charged. To receive funds within the 2 days, the credit card transaction must be processed by 8 pm EST. Any cards processed after the...