Select this link to watch a video with step-by-step instructions.
Active problems | Inactive and resolved problems | Add a problem
The Problem List provides users with flexibility and clear visibility into their patients' conditions. Providers can easily add, edit, or remove problems, ensuring they have up-to-date, comprehensive information on all active health concerns.
Active problems
- Active problems appear in the order that they are sorted in the patient's chart.
- The number of problems appears on the Active tab.
- The number of active problems appears on the Problem List tab in the patient chart sidebar.
- Hover over the drag dots icon
(the cursor changes to a grab cursor) and then drag and drop to reorder the menu list.
(the cursor changes to a grab cursor) and then drag and drop to reorder the menu list.| Label/Icon/Checkbox | Description |
|---|---|
| Print the active or full (active, inactive, and resolved) problem list | |
| Add Problem | See Add a problem |
| Problem | Problem description, ICD-10 code, CPT code, and SNOMED code |
| Notes | Additional documentation associated with the problem |
| Onset Date | Date when the problem started |
| No Active Problems | Select the checkbox if the patient has no problems. |
 |
Edit the problem status (active, inactive, or resolved), onset date, associated appointment, and notes |
 |
Select  to open the dropdown with additional actions |
| Check Problem Info | Open the National Library of Medicine (Medline Plus Connect) website to an information page about the problem |
| Download HL7 2.5.2 File | Download the HL7 2.5.2 file |
| Delete Problem | Delete the problem |
Inactive and resolved problems
The number of problems appears on the Inactive & Resolved tab.
The table below includes only the elements that differ from the Active tab.
| Label/Icon/Checkbox | Description |
|---|---|
| Abatement Date | Date when the problem was alleviated or when it was resolved |
| Reactivate | Reactivate the problem |
| More | Select More to open the dropdown with additional actions |
Add a problem
- Select the Problem List tab in the patient chart sidebar.
The Add Problem window opens.
- Search and select the problem.
- Select the status.
- Select the onset date and, if the problem is inactive or resolved, select the abatement date.
- (Optional) Select the associated appointment or notes.
- Select Save & Add Another or Add Problem.
Frequently used problems
-
The frequently used problem list is an auto-generated list, updated nightly, of your top 15 most commonly used problems, created without requiring any setup.
-
This list is based on your activity in the system and isn't patient-specific, so it stays the same across all patient charts.
-
A problem is included if you have added it to a patient chart at least five times.
Duplicate checking
- You are alerted when you try to add a duplicate problem. The Duplicate Problem window opens.
- You can cancel the action or update the existing entry with new information, overwriting the old data.
- The system checks active, inactive, and resolved problems for duplicates.
Problems from external sources
When problems from external sources require reconciliation, you are notified through the Clinical Dashboard, prompting you to review and these updates in the Problem List.
Audit log
Select the Audit Log tab to view the actions and changes to the Problem List.
