Popular Articles

  1. Denial Analysis Updates: Details tab

    The second tab listed under the Denial Analysis Report is the Details tab. Here, you can see the details of the parameters you set for the report. The tab will give you details of the claims that meet the parameters...
  2. Running Eligibility when the Claim goes to an Alternative Payer

    DrChrono has added an exciting new feature for those claims where the eligibility information comes from one company, and the claim goes to another payer for processing. This scenario is most common in the chiropractic and mental health fields...
  3. Financial Transactions Report: Credits tab

    The third tab listed under the Day Sheet is the Credits tab. Here, you can view the payments added for the parameters you set. The controls available include: Date Credit Date Type Patient Include Future Appts ...
  4. Fee Schedule: How to inactivate an entire fee schedule

    DrChrono makes it easy to deactivate an entire fee schedule. The system will allow you to enter both an effective and end date for a specific fee schedule. For claims, the system will respect the dates on your fee schedules, even if the entire f...
  5. Customized Follow-up Dates: Reporting

    DrChrono has added functionality to customize claim follow-up dates based on the type of claim, the circumstances around the particular claim, or your office policies. When you request reports on your accounts receivable, you have the option t...
  6. Month End Close: Changes, Refunds, Takebacks or Reparsing while in the frozen period

    During the period when charges are frozen, there could be an instance where a correct, refund, or insurance takeback will be needed. These postings can still be made or posted via ERA/835 file, but the transaction date listed will be the date ...
  7. Insurance Credit Cards: Can I refund or send back the money via the virtual card?

       If you need to refund a payment received via credit card (aka Virtual Credit Card) from a health insurance payer, you can easily refund it to the virtual card from within your DrChrono account. *** Please note, that this feature will...
  8. eProvider Solutions- How do I cancel an enrollment request?

    If you've entered an enrollment request with ePS and need to cancel it, you can from the Continue Unsubmitted tab.  Simply press on the Cancel button under Actions and it will be removed from your list. To review...
  9. Adding Medications to the Patient Medication List on the iPad

    Learn more about adding medications to the patient medication list on the iPad.
  10. Issuing a Refund Through Square

    Square refunds are started in DrChrono but need to be processed through the Square dashboard. For more information on processing refunds in Square, see Square's resources here . To issue a refund through Square, navigate to the Pat...