Popular Articles

  1. Adding a Signature to Outbound Faxes on the iPad

    You can sign your outbound faxes with a digital signature. All patient data listed in this article is sample data. This is not a real person or real patient data. 1. To begin, select the document you would like to fax. This can be f...
  2. Insurance Credit Card Payments: Do I have to accept it?

    According to the statement linked below from the Centers for Medicare and Medicaid Services (CMS), no, you can request that the payer send the payment due via paper check or set up an electronic funds transfer (EFT). The payer must ...
  3. Adding Billing Profiles in the Live Claims Feed

    Utilizing billing profiles allows you to efficiently add ICD-10, CPT, HCPCS, and/or Custom codes to common visit types.  Here is how to add them from the Live Claims Feed. Navigate to Billing > Live Claims Feed . Select the Date of Ser...
  4. OnPatient Password Requirements

    This article describes the OnPatient password requirements.
  5. Line Items tab under Patient Payments

    To help with your office and posting efficiency, you can utilize the Fill Line Item option to help eliminate some of the manual posting.  Navigate to Billing > Patient Payments > Line Items tab . The Line Items tab will allow yo...
  6. Insurance Credit Card Payments: How do I attach an ERA?

    You can attach the ERA file or the scanned EOB to your DrChrono account for easy retrieval later.  Navigate to Billing > Insurance Credit Card Payments .  Press + Attach ERA/EOB There are two selections to retrieve the file to attach...
  7. Video: Unmatched ERAs

    Do you have payments that the system could not match or post? Find them under Unmatched ERAs. Check out this video to identify and rectify the unmatched payments. Here is a link to an article that will walk you thr...
  8. Customized Follow-up Dates: Can we turn it off?

    Turning off Customized Follow-up Dates Yes, if your office administrator would like to turn off the feature, it can be done on an entire practice basis. We cannot turn it off for certain providers while having it on for other providers wit...
  9. How to fix “RELATED CAUSES CODE: REQUIRED; MUST INDICATE ACCIDENT FOR PAYER" on Auto Accident Claims

    When you are billing claims to an Auto Accident insurance, update the insurance information in the patient's Demographics > Auto Accident section.  This will give you the option to enter all of the applicable information and have that informatio...
  10. Why does my appointment time shown in my OnPatient account differ from what I scheduled with my healthcare provider?

    The OnPatient portal shows the appointment time based on the time zone setup on your computer. For example, if your healthcare provider is located in the Pacific Time zone and your computer time is set up in the Eastern Time zone, your appointment...