In the event that an appointment is scheduled for the same patient on the same day, you can enable a setting so that a warning message will appear.
To enable the setting, go to Account > Provider Settings and cli...
While processing payments with DrChrono Payments, you may come across one of the following failure or decline codes. Here is a listing of common codes, what they mean, and what the suggested next step should be. Credit Card Decline Code...
If you need to reverse a patient credit card payment processed through DrChrono Payments, there are two ways to do it. If you are reversing a credit card payment that was processed the same day , you have the option to Void the paymen...
DrChrono makes it simple to add additional appointment fields to meet your practice needs.
1. Hover over Account and scroll down and select Custom Fields .
2. Select Appointment Fields .
3...
You can process patient payments on the go by utilizing your iPad. Log into your DrChrono account Pull up the patient's appointment, scroll down, and press Add under the Billing Details section. If "Pay with DrChrono Paymen...
We take securing patient information, including credit card numbers very seriously. As such, we secure patient financial information according to PCI DSS, or the Payment Card Industry Data Security Standard. The standards are mandated by card b...