Popular Articles

  1. DYMO Installation and Troubleshooting

    In the event you are having trouble setting up or getting your DYMO LableWriter printer to work with your DrChrono account, this article should help you get things going. DYMO Label Software v8.7.4 or higher is required to print lab...
  2. How do I disconnect my OnPatient account?

    If you need to disconnect your OnPatient account from your provider, you can easily complete this process through your OnPatient account. 1. After logging in, select the Doctors tab and click Disconnect . 2. A window will open to co...
  3. Recording a Manual Lab Order

    You can manually enter lab orders in the patient's chart. To electronically submit lab orders, you need to be integrated with either Labcorp, Quest, or one of our lab partners . You can set up labs for your account here. 1. Go to Patient > P...
  4. Attaching a Consent Form to an Appointment

    Consent forms can be easily added to an appointment from the appointment window once they have been uploaded to your DrChrono account. For more information on uploading consent forms see our article Adding and Setting Up Consent Forms. ...
  5. Are my patients getting their reminders?

    DrChrono enables you to send reminders to your patients in the form of an email, SMS text message, and/or a phone call. You can see the status of reminders in the appointment window and in the reminder report . DrChrono also gives you the abi...
  6. CMS- 2023 E & M Services Guide

    2023 E & M Code Updates CMS has "made significant updates to the language, order, and formatting of this product to better meet provider needs and improve understanding." Attached is a link to their 2023 Evaluation and Management Services ...
  7. UHC issues new ID cards April 2023

    New ID Cards According to United Healthcare (UHC), a new wave of members will be transitioned to their new commercial claims processing system. All transition members will receive a new ID card beginning April 1, 2023. The members will have ...
  8. Error message: "Billing Status and Payment Profile is contradicting"

    If you receive the error message on a claim that states "Billing Status and Payment Profile is contradicting", there is a simple fix. What it is pointing out to you is that the billing status (submission status that triggers the claim t...
  9. UHC to move to digital VCP statements beginning February 3, 2023

    Virtual Card Payments Coming Soon Beginning February 3, 2023, United Healthcare (UHC) will stop mailing VCP (Virtual Card Payment) statements and instead offer them through their UHC Provider Portal for you to view and/or print as needed. ...
  10. Running Reports from the Live Claims Feed

    The Live Claims Feed (LCF) allows you to create reports that contain any combination of many available fields. They can be configured in countless ways to meet your workflow and needs. To access, navigate to Billing > Live Claims Feed. ...