Popular Articles

  1. How do I Communicate/Send Messages to my Biller?

    Through the RCM Tasks page, you can directly communicate with your biller about a task that was issued to the practice through the use of a billing status. When your biller assigns you a task, the task could appear in 2 task panes: Pending I...
  2. How to change the Accept Assignment for an Insurance?

    Follow the steps below to set the Accept Assignment for a specific payer. Hover over the Billing tab and select the Insurance Setup screen If the payer you need is not listed,  you can add it by selecting   +Add New EDI Enrollment ...
  3. Billing a Durable Medical Equipment (DME) Claim

    DrChrono makes billing a DME claim a breeze! After the insurance information is added to the patient's chart, simply navigate to the patient's appointment in the Live Claims Feed ( Billing > Live Claims Feed > Patient's Appointment ). ...
  4. Month End Close: Unposted ERAs

    When DrChrono receives ERA/835 files, they post automatically to patient appointments after the system verifies that the patient and the transaction match, unless you have your account to verify ERAs before posting.   When there is a conflict...
  5. How do I Share Correspondence with the Billing Team?

    As an Apollo Plus client, there will be times when you need to share correspondence with the billing team. You can do it in different 2 ways.. through the patient's chart or Box.com . Both are HIPAA-secure environments where PHI can be ...
  6. I've Updated the Patient's Insurance but it's not Reflecting in the Live Claims Feed

    When you update the insurance information in the patient’s demographics, it will reflect the change for appointments you create in the future.  It does not change them retroactively.  To change the insurance information for appointments you have ...
  7. Set Up ConnectEHR for FHIR

    Learn more about setting up ConnectEHR for FHIR.
  8. Financial Transactions Report: All Data tab

    The sixth tab listed under the Financial Transactions Report is the All data tab.  Here is where you can see all the information corresponding to the parameters you set.  Including Debits, Credits, Adjustments, and Patient Payments.  You will need...
  9. Rejection Report: Detail tab

    The Detail tab on the Rejection report will allow you to see detailed information regarding the clearinghouse or payer rejections received by your office.  There are many options for you to select from including: Date Type - Submission/Rejection...
  10. Using Custom Adjustment Codes

    To assist your office in easily identifying top denials, identifying the root cause, and developing a plan to eliminate them, DrChrono has added the ability to create custom adjustment codes.   Once custom adjustment codes have been set up for yo...