Updated Articles

  1. How to fix the claims rejected for "SERVICE UNIT COUNT OR ANESTHESIA MINUTES" ?

    If your claim is rejected for Service Unit Count (OR) Anesthesia Minutes , there is a simple and easy fix. 1. Hover over Billing and select Live Claims Feed 2. Search for the patient and click on their date of service. ...
  2. How to fix the claim filing indicator rejection?

    If you have a patient with multiple insurances, one of those payers could deny your claim asking for the claim filing indicator . This indicator will identify the payer as the primary or secondary insurance. If the claim is rejected by the p...
  3. Error message: Missing Information: Ordering Provider office: zip code is missing

    If you receive the error message on a claim that states "Missing Information: Ordering Provider office: zip code is missing", there is a simple fix. Make sure when entering a referring or ordering provider, that their addres...
  4. Why is this Claim Being Rejected?

    Claim rejections from DrChrono's billing system, the clearinghouse, or the payer will be displayed in your Live Claims Feed (LCF) for review, correction, and resubmission. Here's how to identify them: 1. Hover over Billing and select...
  5. How to fix “RELATED CAUSES CODE: REQUIRED; MUST INDICATE ACCIDENT FOR PAYER" on Auto Accident Claims

     When you are billing the claims out to the Auto Accident insurance, update the insurance information in the Demographics > Auto Accident section. This will give you the option to enter all of the applicable information and have that inf...
  6. HCFA 1500 Form for Auto Accident Claims

    If you need to complete an HCFA 1500 form for an Auto Accident Claim, follow the simple steps below: Make sure Auto Accident Insurance information is updated by going into the patient's Clinical Chart > click on Demographics > Insurances > ...
  7. How to Select the State of Accident for Auto Accident Claims

    Auto Accident carriers require the state of the accident to appear in box 10B of the HCFA-1500 claim form. You can enter it into the patient's demographics and it will appear in the correct place on the claim. Here is how: Navigate to Pati...
  8. Carisk Partners (fka iHCFA) - How to Attach Documents to Auto Accident Claims

    Please note that these instructions pertain to users who have the Carisk Partners (fka iHCFA) integration enabled. If you would like access to the feature, please contact your Account Manager for more information. 1. Navigate to patient de...
  9. New York No Fault Form - NF3

    For no-fault accident claims in New York, the NF3, or Verification of Treatment by Attending Physician or Other Provider of Health Services form is required. This form is built into your DrChrono account and is easily accessible through the pa...
  10. How to change the Accept Assignment for an Insurance?

    Follow the steps below to set the Accept Assignment for a specific payer. Hover over the Billing tab and select the Insurance Setup screen If the payer you need is not listed,  you can add it by clicking on +Add New EDI Enrollment ...