While you are working on your claims, you may want to run a report per payer to see what type of denials you are receiving. DrChrono makes finding this information simple and easy to do.
Hover over Billing and select Denial Analysis ...
If you have a patient with multiple insurances, one of those payers could deny your claim asking for the claim filing indicator . This indicator will identify the payer as the primary or secondary insurance. If the claim is rejected by the p...
Most insurances do not require box #11 (Insured's policy group or FECA number) to display the word "NONE". However, you may come across this scenario specifically with Medicare. To update this information, please follow the steps outlined below: ...
If your patients are not receiving patient statements via OnPatient, you may not have enabled the setting for onpatient statements . If the setting is enabled, each time you send a statement on the statements page of the DrChrono EHR, a copy of the...
Patients can add a debit or credit card to their OnPatient account to pay their bills, provided that you have enabled payments in your DrChrono account. Once you have payments set up, your patients can add their payment information.
1. After ...
If your patient tries to schedule an appointment through OnPatient and a location is not able to be selected, this indicates that your offices do not have online scheduling enabled. To allow your patients to schedule appointments through their patie...
Through OnPatient or the scheduling widget, your patient has the ability to schedule appointments online. When they schedule appointments, the appointment will show up in your DrChrono.
Enabling Online Scheduling
1. To enable ...
If your patient cannot see an office in their OnPatient portal, you may not have enabled certain permissions required to enable online scheduling for that office. The permissions you need to enable are:
Enable online scheduling for one or more e...
If your patient is cannot see your practice's list of providers, their account may not be connected to your DrChrono EHR. In order for a provider to be shown in OnPatient, they must be using a DrChrono account.
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If your patients are using OnPatient, they have the option to reschedule their upcoming appointments if necessary. After they have completed the Check-In process, they will have the option on the following screen to reschedule their appointment.
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