New Articles

  1. Scheduling an Appointment during a Telehealth Appointment on the iPhone

    You can schedule an appointment for your patient during a video visit. For example, if you need to schedule a follow-up appointment for the patient you are currently seeing. Once you have started the video visit and the patient has joine...
  2. Scheduling an Appointment during a Telehealth Appointment on the iPad

    You can schedule an appointment for your patient during your video visit. For example, you need to schedule a follow-up appointment for the patient you are currently seeing. Once you have started the video visit and the patient has joined the ap...
  3. What time are claim files submitted?

    Claim files are sent from DrChrono 7 days a week, 365 days per year, regardless of weekends and/or holidays. The time they are sent depends on the clearinghouse they are submitting to. Currently (as of November 2022) claims are ...
  4. What are my options with accepting assignment from insurance payers?

    Accepting Insurance Assignment Part of accepting assignment on your claims to insurance payers will usually direct the insurance payment to your office, rather than being sent to the patient. There are times when you need to "not" accept ass...
  5. Can I customize the view in the Live Claims Feed?

    The short answer is YES! Navigate to Billing > Live Claims Feed From the header, select the green "Display" button. A list of all header options will show. You can unselect the ones you no longer wish...
  6. How can I see what I'm being reimbursed for a particular code from all of my payers?

    If you want to take a look at what you are being reimbursed for a particular CPT/HCPCS code across all of your payers, DrChrono offers a report that makes this a breeze! Navigate to Billing > Product Procedure. Once th...
  7. Billing claims to the Veterans Administration

    Billing claims to the Veterans Administration (VA) can be confusing with the various regions and programs. Here is a link to a document published by the Department of Veterans Affairs that explains where to send both paper and electronic ...
  8. Form Builder (Beta)

    The form builder has a new look. This version has a new design and enhanced features to provide an easier workflow when creating custom templates. The existing form builder remains functional and runs parallel to the new version. To open the F...
  9. Diagnosis Codes in Rx (ONC Changes)

    DrChrono will support Dx codes specifically in reference to the Dx codes that are active for a patient. This update will also remove inactive Dx codes from RxRequests that we receive back from the pharmacy such as, Renewals and Changes. Howeve...
  10. RxFill Message (ONC Update)

    The Office of the National Coordinator for Health Information Technology (ONC) is a staff division of the Office of the Secretary, within the U.S. Department of Health and Human Services. RxFill is a message type that Surescripts provides to hel...