New Articles

  1. Allergies Import - Data Migrations

    Allergy history can be imported in bulk for patient records already existing within a DrChrono account. To import your patient's allergy history, please provide a spreadsheet file (CSV or XLSX) with the following columns and values: Colum...
  2. Error message: "Billing Status and Payment Profile is contradicting"

    If you receive the error message on a claim that states "Billing Status and Payment Profile is contradicting", there is a simple fix. What it is pointing out to you is the billing status (submission status that triggers the claim to su...
  3. NDC updates effective July 1, 2023

    NDC Updates Are you aware of the NDC changes coming from CMS effective July 1, 2023?  Check out the article below for more details. The impacted codes include: NCD 20.4 - Implantable Cardiac Defibrillators (ICDs) NCD 20.7 - P...
  4. How do I make a patient's CCDA available to them in OnPatient?

    To allow your patients to view, download, and send their CCDA file within their OnPatient Portal account, practices will need to enable a few settings as defined below. Step 1: Enable the OnPatient Clinical Notes Setting Navigate to Account...
  5. Medicare claim processing error - January 2023

    Medicare Processing Error According to Palmetto GBA, (CMS- Centers for Medicare & Medicaid Services MAC Processor), claims with dates of service January 1, 2023, and forward billed with a combination of POS codes 19, 22, 23, or 62 with CPTs 992...
  6. Good Faith Estimate Tool Overview

    To help practices comply with the requirements of the No Surprises Act, a tool has been developed to assist in generating Good Faith Estimates for your patients. Here is how to access and utilize it: Select the patient On the left men...
  7. Data Migration - Database Files

    Customers migrating from an EHR platform leveraging a local database (SQL, MySQL, PostgreSQL, MDB) can have data imported into DrChrono. To successfully migrate compatible entries (data points), we require the following: An export of the da...
  8. Documents Import - Data Migrations

    The standard bulk import of documents (including, but not limited to, scans, photos, rendered clinical notes, and rendered lab results) requires two items: A spreadsheet file (CSV, XLSX or delimited TXT) containing discrete details regarding t...
  9. DrChrono Payments: Processing a payment from the appointment screen

    When your patient arrives for their appointment, you can easily collect and process their copay or other payment directly from the appointment/calendar. All patient data listed in this article is sample data. This is not a real pers...
  10. How do I download or send my CCDA file in OnPatient?

    If you are a patient looking for your CCDA file, you can access it by first logging into your OnPatient account. Once logged in, select Health Profile at the top right and then select Complete Profile on the left and the Patient Health Summa...