New Articles

  1. ePS Enrollment Module: Payer View

    Created On: 10/19/2023 in Billing Enrollment: EDI Electronic Claims Submissions ePS - eProvider Solutions EPS Enrollment Module
    While working on your EPS submissions, you may need to pause your work and return to it later. You will find all your started, but not submitted enrollments under the Continue Unsubmitted tab under Billing > Enrollment . The screen ...

  2. ePS Enrollment Module: TIN update

    Created On: 10/19/2023 in Billing Enrollment: EDI Electronic Claims Submissions ePS - eProvider Solutions EPS Enrollment Module
     To assist with submitting your enrollment requests through eProvider Solutions (ePS), we have added a column to list the associated Tax ID/TIN.  This will help identify which request is which if your office bills with multiple Tax ID numbers. ...

  3. Release Notes for DrChrono Web 2023-10-23

    Created On: 10/18/2023 in Release Notes DrChrono Release Notes Release Notes 2023
    Check out our release notes to learn about our latest enhancements to your DrChrono web experience.

  4. Fee Schedule: How to add a new fee schedule

    Created On: 10/17/2023 in Billing Billing Basics Fee Schedule
    DrChrono has updated the fee schedule to include additional fields and functionality that can be customized to adapt to the needs of your practice. One of the features is the ability to add multiple fee schedules for specific providers, a...

  5. Custom Session Timeout

    Created On: 10/10/2023 in Account Account Security
    Change your session timeout from 30 to 15 minutes.

  6. CMS - Changes to Amount in Controversy Threshold effective Jan 1, 2024

    Created On: 10/10/2023 in Billing Trending RCM Topics 2024 Articles
    Did you know that the amount in controversy to obtain an administrative law judge (ALJ) hearing and/or a judicial review in federal district court is changing effective January 1, 2024? Beginning January 1, 2024, the thresholds will be: ...

  7. DrChrono Payments Stripe: If the device will not read the credit card

    Created On: 10/10/2023 in Billing Patient Payments DrChrono Payments Stripe
    Troubleshooting the BBPOS device when it is not reading the card: General issues Press the power on button to turn on the BBPOS device again. The card reader will automatically connect with your smartphone or tablet again. The...

  8. DrChrono Payments Stripe: When the mobile app does not recognize the BBPOS device

    Created On: 10/10/2023 in Billing Patient Payments DrChrono Payments Stripe
    Here are some things to try when your device is not recognized: Ensure the device is sufficiently charged before use. The card reader must be at least 50% charged for first-time usage. Check the serial number of t...

  9. DrChrono Payments Stripe: Light indicators on BBPOS hardware

    Created On: 10/10/2023 in Billing Patient Payments DrChrono Payments Stripe
    If you are seeing light indicators on your BBPOS hardware device, this is what they could mean: Light Indicators None The card reader is off. Flashing blue and white The card reader is connected and ready to accept card inpu...

  10. Sorting of ERA/Remittance Report Files

    Created On: 10/10/2023 in Billing Insurance Payments Electronic Remittance Advice (ERAs)
       While working through your ERA or Remittance Report Files, reviewing them in the order in which they were posted is helpful.  This way a simple scroll can lead you to the exact remit you want. All of your ERAs are located under Billing...
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