Popular Articles

  1. Fee Schedule: How to inactivate an entire fee schedule

    DrChrono makes it easy to deactivate an entire fee schedule. The system will allow you to enter both an effective and end date for a specific fee schedule. For claims, the system will respect the dates on your fee schedules, even if the entire f...
  2. How to fix a claim rejected stating “RELATED CAUSES CODE: REQUIRED; MUST INDICATE ACCIDENT FOR PAYER.“ on Workers' Compensation Claims

    When you are billing the claims to a Workers' Comp insurance, ensure the insurance information is updated in the Demographics > Workers' Comp section. This will give you the option to enter all of the applicable information and have that informa...
  3. How do I Communicate/Send Messages to my Biller?

    Through the RCM Tasks page, you can directly communicate with your biller about a task that was issued to the practice through the use of a billing status. When your biller assigns you a task, the task could appear in 2 task panes: Pending I...
  4. How to Include Notes on your Patient Statements

    You can add messages such as "To set up a payment plan, please call xxx-xxx-xxxx", "Your Prompt Payment is Appreciated" or anything else you would like to send out on your patient statements. Follow the steps outlined below: Hover the cu...
  5. Insurance Credit Cards: Can I refund or send back the money via the virtual card?

       If you need to refund a payment received via credit card (aka Virtual Credit Card) from a health insurance payer, you can easily refund it to the virtual card from within your DrChrono account. *** Please note, that this feature will...
  6. How Do I Use an Alternative Pay to Address on Patient Statements?

    Please follow the below instructions to use an alternative pay-to/remit-to address on the patient statement.  You would use this option if you do not want patient payments coming directly to your office.  They could be directed to an alternate, perh...
  7. ePS Enrollment Module: Payer View

    While working on your EPS submissions, you may need to pause your work and return to it later. You will find all your started, but not submitted enrollments under the Continue Unsubmitted tab under Billing > Enrollment . The screen ...
  8. Good Faith Estimate: What if I don't know a related provider's NPI?

    If you are adding a provider or facility to your estimate, the tool will ask for their Tax ID (TIN) and NPI. If you do not have them, you can skip over them, but it's highly encouraged to obtain the information to give your patient a complete estim...
  9. UB04 Boxes 12-13 - Adding an admission date and hour to an institutional claim form

    DrChrono makes it easy to add an admission date and hour to your patient's claim. It can be done right within the patient's encounter. Navigate to Billing > Live Claims Feed > Inside the patient's appointment > Right column > Info tab ...
  10. How to Reorder ICD-10 and CPT/HCPCS Codes in an Appointment in the Live Claims Feed

    DrChrono makes it easy to reorder any listed ICD-10 and/or CPT/HCPCS codes within an appointment without having to delete and reenter them. Here's how: Hover over the Billing Tab and choose Live Claims Feed. In the Live Claims...