Updated Articles

  1. My account is on a Read-Only or Billing Work-down plan.  What information do I have access to? 

    My account is on a Read-Only plan. What information do I have access to? Please contact your account manager about pricing for the Read-Only plan. 24/7 DrChrono login access with full account access to view all patient records, medic...
  2. How to update name and address on text-to-pay link

    If needed, the name, email, address and/or phone number that shows on your patient's text-to-pay link can be updated. The updates can be made per Merchant ID. Navigate to Account > Provider Settings > Patient Payments > Merchant List ...
  3. Text-to-Pay: How does it work?

    DrChrono has added an option where you can send a link to a patient's phone that they can then use to send you a payment/pay a copay, etc. This feature works exclusively with DrChrono Payments. Here's how it works: From the patient's ap...
  4. Printing Patient Receipt and Superbills

    DrChrono has two ways you can provide a receipt for payment to your patient; a receipt and a superbill.  Both of these options are available in the calendar view as well as the billing screens.  Each document is the same, no matter where you print...
  5. Text, Email, and Print options for patient receipts

    DrChrono has added a couple of options to provide your patient with a receipt for their payment. We now offer a text or emailed receipt and the option to print it. Before you see the options in your account, you will need to set up the op...
  6. Printing a full or partial ERA

    DrChrono now has the ability to print a partial (single claim) or the entire ERA (all claims included on the ERA). Navigate to Billing > Remittance Reports Select the ERA that contains the single claim or the entire ERA you would like to p...
  7. DrChrono Access Logs

    The Audit Log includes DrChrono access logs so you can see when and what account changes are made when a DrChrono team member accesses your account.
  8. Patient Payment Plans: Processing monthly payment plan payments

    When you have patients who are on monthly payment plans, often it is helpful to see all of the plans at once. This can help budgeting within the office by knowing how many payments and their amounts which expected in a given month. ** P...
  9. Patient Payment Plans: Canceling an existing payment plan

    If you need to cancel an existing payment plan, you can easily do so by following the instructions below: Navigate to the patient's chart > DrChrono Payments > Patient Payment Plan header      2. Through th...
  10. Patient Payment Plans: Reporting

    If your office allows patients to pay off their balances via a monthly payment plan, it may be helpful to see the amounts that are expected to be received per month. You can find this information by navigating to Reports > Patient Paym...