Updated Articles

  1. How to Change the Place of Service (POS) for a Specific Appointment

    Place of Service Codes To change the place of service (POS) for a specific appointment without changing the place of service in the appointment's office, please follow the steps outlined below: 1. Navigate to Account > Facilities ...
  2. How Do I Set a Billing Modifier to a Code So it Always Populates?

    Persistent Modifiers To set a modifier for a billing code, you can create Billing Profiles to associate the modifier with the code. Then, whenever you use the billing profile, both the code and modifier will populate. Here are the steps ...
  3. How do I carry over CPT codes from visit to visit?

    Persistent Codes If you frequently schedule repeat visits for patients who bill with the same CPT code(s), a setting can be enabled that will carry over CPT codes from appointment to appointment which will save you time and data entry keys...
  4. What does PRNT mean when it is part of the payer id?

    Payer ID PRNT Insurance payers use what is called a payer ID to route claims to the correct insurance company, or payer. Some insurances have the same payer ID among all clearinghouses, while others may differ. You can find the payer ...
  5. Searching Enrolled Payers First

    Searching Enrolled Payers In DrChrono you have the ability to prioritize the payers you are enrolled with so that they are brought to the top of the list when searching for insurance payers. In the image below, there are several op...
  6. How Do I Use an Alternative Pay to Address on Patient Statements?

    Alternative Pay-To Address Please follow the below instructions to use an alternative pay-to/remit-to address on the patient statement. You would use this option if you do not want patient payments coming directly to your office. They could...
  7. How to Include Notes on your Patient Statements

    Adding a Note to a Patient Statement Adding a note to your monthly patient statements in DrChrono is very easy! You can add messages such as "To set up a payment plan, please call xxx-xxx-xxxx", "Your Prompt Payment is Appreciated" or a...
  8. How to Generate a Statement with the Responsible Party Information?

    Adding a Responsible Party to a Patient Statement If you need to direct a statement to someone other than the patient, perhaps a parent or guardian, you can designate that in their chart. The steps below will show you how to enter the ...
  9. VIDEO: Generating Patient Statements

    Patient Statements Check out this video to see how easy it is to generate/print statements for your patients. This article will walk you through generating patient statements. ...
  10. How Do I Bill For a No-Show Appointment?

    Billing for a No-Show Appointment If a patient does not show up for an appointment and your office has a policy of charging if not canceled within a certain time frame, you can bill the patient a fee for that missed visit by using custom ...