Popular Articles

  1. Are Payer IDs Specific to the Clearinghouse or the Insurance Company?

    Each payer or insurance company has its payer ID number to accept electronic claims. It is the electronic address , so the clearinghouse knows which payer/insurance company to send the claim to. Some national payers, such as Aetna (60054), C...
  2. Why is my claim rejected for “Service line COB” information?

    You can receive a rejection "Service line COB "when you submit a claim to secondary insurance when the primary insurance payment details posted are not correct or incomplete. In the screenshot here, the billed amount is $9...
  3. Setting Up eRx with ID.me

    Registering for eRx is an easy process that will allow you to send electronic prescriptions for your patients. DrChrono has partnered with ID.me to complete the identity verification process.   Important Notes about Registering for eRx ...
  4. Account Permissions Overview

    DrChrono account permissions can grant or restrict access to different areas of the system.
  5. UB04 Boxes 18-28 - What is a condition code and how do I enter them on an institutional claim?

    Condition codes are 2-digit numerical or alphanumeric representations of aspects of a patient, services provided, the type of service venue, and/or billing situations that can impact a payer's processing of an institutional claim. These codes ar...
  6. Set Up EPCS with ID.me

    Learn how to set up EPCS with ID.me.
  7. Using the Scheduling Widget

    DrChrono's scheduling widget allows you to link your schedule to your website. Separate from OnPatient appointment scheduling, the scheduling widget lets you put a direct link into your website so that patients can make appointments when visitin...
  8. How to handle API Errors

    In this article, we will discuss the various API errors that you may encounter. The goal here is to provide awareness of our error types and provide a few ways you can handle them. 4XX Level Errors 400 - Bad Request 401 - Unauthorized 4...
  9. How to Update to the Latest Web Browser

    Using the most updated browser version when logging into your DrChrono account is important. DrChrono supports browser versions released within the past 2 years. Note: Logging into DrChrono with an outdated browser runs the risk of the ...
  10. Claim Filing Indicator Codes

    One of the required elements when submitting electronic claims is the Claim Filing Indicator Code , which tells the payer what type of claim is being submitted. When a patient has multiple insurances, it also identifies which payer is primary....