Popular Articles

  1. Fax Documents

    Learn how to fax documents.
  2. UB04 Box 70 - When do I need to use a Patient Reason for Visit Code?

    Patient reason for visit codes is required on institutional claims when the Type of Bill is 013X (hospital outpatient) and 085X (Critical Access Hospital) when the type of visit codes are 1, 2, or 5 and revenue codes 045X, 0516, or 0762 are billed. ...
  3. eProvider Solutions- Who are they?

    ePS or eProvider Solutions is a clearinghouse that is integrated with DrChrono. Through the setup process, your implementation specialist will show you how to submit EDI (claims), ERA (explanation of benefits), and eligibility...
  4. How to Post a Retraction Payment from the Insurance Company?

    Sometimes a payer will retract a payment from an appointment that was previously paid. An example would be when the patient was not eligible on the date of service. They could have paid the claim with the information that the pat...
  5. How to avoid claim filing indicator rejections

    One required element when submitting electronic claims is the claim filing indicator code. It identifies to the payer what type of claim is being submitted. When a patient has multiple insurances, it also indicates which payer is primary. ...
  6. Real-Time Eligibility Verification from a Patient's Chart

    DrChrono allows you to verify eligibility and see what type of benefits your patient has under their insurance plan before you provide services. To access the Real-Time Eligibility tool, you first need to open a patient's chart ( Patients > P...
  7. HCFA 1500 Box 12 - How does signature on file get added to a professional claim form?

    The signature on file, box 12 on the HCFA-1500 form, is populated from the patient chart in two ways: manually or through signing a consent form. The signature on file can be found in the patient's chart by selecting the...
  8. Creating a New Request : EHI Export

    Learn more about creating a new EHI export request.
  9. FAQ- Submitting a Prior Authorization using the CoverMyMeds integration (Web)

    What is the member ID when completing the PA questionnaire? The member ID is the patient’s insurance number. Can multiple documents be attached to a PA request? No, only one document can be attached per NCPDP standard. ...
  10. Creating and Managing Patient Statements

      On DrChrono's Apollo or Apollo Plus plan, you have the ability to send and manage your patient statements through the Patient Statements page. Hover over Billing on your DrChrono navigation bar and select Patient Statements . Once you...