Popular Articles

  1. OnPatient Basics

    How to invite a patient to OnPatient and understand the benefits of using the portal as a patient.
  2. Exclusive Change Healthcare Payers for Claims as of 3.06.2024

    Exclusive Change Healthcare Payers for Claims as of 3/6/24 Payer Name Payer ID Line of Business 1199 National Benefit Fund 5405 Professional 1199 National Benefit Fund 13162 Institutional 3...
  3. Claim Status: What Do They Mean?

    DrChrono uses statuses on appointments/claims to know, at a glance, where your claims are in the RCM process. You will see these statuses in your Live Claims Feed. Navigate to Billing > Live Claims Feed . "Claim St" will be ...
  4. How do I set up Two-Factor Authentication (2FA) in my account?

    What is Two-Factor Authentication (2FA)? Two-Factor Authentication (2FA) is a security measure that safeguards your account in the event your login credentials become compromised. With 2FA, your mobile device becomes linked to your login credent...
  5. How do I submit proof of timely filing to insurance?

    If your claim is denied for timely filing, you can appeal the claim with the proof of timely filing if it was filed within the payer's established guidelines. 1. Hover over the Billing tab and select Live Claims Feed . 2. Filt...
  6. Submitting a Prior Authorization using the CoverMyMeds integration (Web)

    DrChrono has implemented a CoverMyMeds (CMM) new enhancement, Electronic Prior Authorization (ePA) . The improvement will allow for a Prior Authorization to be submitted to the Payer directly from the "send eRx" page, making it quicker for a ...
  7. Importing your Contact Lists

    If you're on our paid plan, you can submit a support ticket . If you're still in implementation, be sure to check with your implementation specialist. You can use a basic CSV (comma-separated value) file with referral contact inform...
  8. eProvider Solutions- Who are they?

    ePS or eProvider Solutions is a clearinghouse that is integrated with DrChrono. Through the setup process, your implementation specialist will show you how to submit EDI (claims), ERA (explanation of benefits), and eligibility...
  9. How do I create a staff account?

    Providers and those with the permission to create staff accounts have the ability to add staff accounts for their staff members. Staff accounts have the following capabilities which may be customized based on your practice needs: Full acce...
  10. What is Incident-to Billing?

    In medical billing, there are situations where a service is provided by one provider but then billed under a different billing provider; it is referred to as incident-to-billing . There are very specific parameters that must be met f...