Providers and those with the permission to create staff accounts have the ability to add staff accounts for their staff members. Staff accounts have the following capabilities which may be customized based on your practice needs:
Full acce...
Sometimes, when a payer does not respond within a certain period of time, they are required to pay interest in addition to any reimbursement that is due for services rendered. The payment needs to be posted so it is recorded and so that your re...
Quest Specimen Labels in DrChrono
In DrChrono, DYMO label printers can be used to print Quest Diagnostics specimen labels directly from the EHR. In order to print, you will need to install the required DYMO software.
IMPORTANT - Do not conn...
Getting Started With Billing The DrChrono platform revolves around patient appointments. It works this way since that is how you interact with patients and bill for the care provided. First, fill out the schedule appointment prompt crea...
ePS or eProvider Solutions is a clearinghouse that is integrated with DrChrono.
Through the setup process, your implementation specialist will show you how to submit EDI (claims), ERA (explanation of benefits), and eligibility...
If the patient's services are the result of an accident, the payer will want that information disclosed on the claim. The directions below will show you how to add the information so the claim can be resubmitted and processed. Hover over...
Sometimes a payer will retract a payment from an appointment that was previously paid.
An example would be when the patient was not eligible on the date of service. They could have paid the claim with the information that the pat...
To use DrChrono's telehealth feature, you must enable your camera so that you can join video visits.
First Video Visit Launch
When you start your first video visit, you will be asked to allow access to your browser and microphone. Cli...
Courtesy Billing In a courtesy billing scenario, a patient pays the full cost for their care upfront and the practice then files a claim on the patient’s behalf, as a courtesy, to have the insurance company reimburse the patient dir...