Popular Articles

  1. How Do I Post an Interest Payment from a Payer?

    Sometimes, when a payer does not respond within a certain period of time, they are required to pay interest in addition to any reimbursement that is due for services rendered. The payment needs to be posted so it is recorded and so that your re...
  2. Getting Started with Billing through DrChrono

    Getting Started With Billing The DrChrono platform revolves around patient appointments. It works this way since that is how you interact with patients and bill for the care provided. First, fill out the schedule appointment prompt crea...
  3. Change Healthcare Payer ID to ePS Payer ID Crosswalk

    Attached is a crosswalk from Change Healthcare Payer IDs to ePS (eProvider Solutions) Payer IDs. It can identify the corresponding payer ID between Change Healthcare and eProvider Solutions. Note - To easily find a Change Healthcare p...
  4. How to Post a Retraction Payment from the Insurance Company?

    Sometimes a payer will retract a payment from an appointment that was previously paid. An example would be when the patient was not eligible on the date of service. They could have paid the claim with the information that the pat...
  5. Using Health Gorilla in DrChrono

    We've now integrated with Health Gorilla to give our customers greater access to electronic labs. Your account plan type needs to be a Hippocrates or above for the integration with Health Gorilla. 1. To get started go to healthgorilla.com/d...
  6. HCFA 1500 Box 11 - How to enter 'NONE' to be displayed

    Most insurances do not require box #11 (Insured's policy group or FECA number) to display the word "NONE". However, you may come across this scenario specifically with Medicare. To update this information, please follow the steps outlined below: ...
  7. Quest Label Printing

    Quest Specimen Labels in DrChrono In DrChrono, DYMO label printers can be used to print Quest Diagnostics specimen labels directly from the EHR. In order to print, you will need to install the required DYMO software. IMPORTANT - Do not conn...
  8. United Healthcare (UHC): Reconsideration and Appeals

    Did you know that beginning February 1, 2023, you will be able to submit claim appeals and reconsiderations electronically through UHC's portal? According to UHC, this change will affect commercial and Medicare Advantage plans. It does ...
  9. How to fix a claim rejected stating “RELATED CAUSES CODE: REQUIRED; MUST INDICATE ACCIDENT FOR PAYER. “

    If the patient's services are the result of an accident, the payer will want that information disclosed on the claim. The directions below will show you how to add the information so the claim can be resubmitted and processed. Hover over...
  10. Printing and Downloading Your Clinical Notes

    You can print all of the clinical notes for a particular patient or group of patients based on criteria available in the Clinical Notes section of the software. Follow the steps below to generate a message in your Message Center with the clinical ...