Popular Articles

  1. Enabling Emergency Access to your DrChrono Account

    Setting up Emergency Access Emergency Access grants the user permissions to access patient charts, access schedules and access clinical notes when logging in with the Emergency Access login. A user can grant this permissi...
  2. Set Up EPCS for Multiple States

    If you electronically prescribe controlled substances in more than one state, you can add more locations to your DrChrono account with help from our Support team.  Before adding more locations, you must have already enabled eRx and EPCS for ...
  3. Why can't I order from certain lab codes?

    Find answers to why you can't order from certain lab codes.
  4. Appointment Reminders

    Check out our video on setting up appointment reminders.                     Note:  DrChrono only supports SMS text reminders to US-based numbers and US territories. Users can also view SMS usage via Reports > Reminder ...
  5. How Recurring Appointments Work in DrChrono

    When you set up a recurring series of appointments for a patient, it works differently than when you schedule a single independent appointment. A recurring series of appointments starts with one 'base' appointment for the first appointment, and t...
  6. Custom Session Timeout

    Now Available! Beginning April 25, 2024, we are introducing a new optional feature designed to bolster PCI compliance and enhance security: customizable session timeouts. In line with industry standards and best practices, we're introducing th...
  7. Enable Touch ID Fingerprint or Face ID Login on the iPad

    Enabling Touch ID on the EHR/EMR App In the EHR/EMR app , Touch ID is a convenient way of logging in to your DrChrono account using your fingerprint. First, make sure your device supports Touch ID. Touch ID is available on the iPhone 5s...
  8. How do I create an OnPatient account?

    OnPatient is a patient portal developed by DrChrono EHR to connect providers who use DrChrono as their electronic health record (EHR) with their patients. To create an OnPatient account, you will need to contact your healthcare provider and reques...
  9. 2023 Clinical Lab Fee Schedule

    The Centers for Medicare and Medicaid Services (CMS) has released the 2023 Clinical Lab Fee Schedule. It includes mapping new CPTs for clinical lab testing and updates for costs subject to the reasonable charge payment. The files can be acces...
  10. How do I delete an appointment?

    In the event you need to delete an appointment, you can do so from the calendar or the patient chart. If you need to recover a deleted appointment please refer to this article . From the calendar, open the appointment you need to select ...