Updated Articles

  1. Manually verifying ERAs prior to posting

    As ERAs are received from the clearinghouse, they will automatically post to your patient's appointments. If you would like to verify that you have received the deposit or check before the ERA posts to your patient's appointments, the system ca...
  2. How do I see how many faxes, text messages, and phone calls I have sent?

    You can see the number of faxes, SMS text messages, and phone calls you have sent for the usage period under the account settings in your account. Navigate to Account > Provider Settings and select the Usage tab. Once...
  3. How to electronically prescribe a compound medication with a controlled substance

    Drug Database Migration - Coming Soon to DrChrono! In partnership with First Databank MedKnowledge (current drug database), DrChrono now supports the ability to electronically send compound medications that contain a controlled substanc...
  4. Crossover payers

    DrChrono has made some exciting updates for your patients with a primary and secondary insurance. If their primary payer knows about their secondary coverage, they will send it with the 835/ERA file as they send responses/payments on claim...
  5. System Reports

    Learn a quick overview of system-generated reports in DrChrono. ...
  6. What is OnPatient?

    OnPatient is a patient portal developed by DrChrono EHR that connects patients and providers. It is an easy, connected, and mobile way to manage your personal health information. OnPatient enables you to schedule appointments, communicate with yo...
  7. How do I schedule an appointment on OnPatient?

    If online scheduling is enabled by your provider, you can schedule an appointment through OnPatient. If it is not enabled, you will need to call the office to schedule. 1. Click on Book Appointment or Book Video Visit under the Appointment...
  8. Can I communicate with my doctor using OnPatient?

    Many patients have the ability to communicate with their healthcare providers using OnPatient. If your healthcare provider has made this option available for their practice, you will be able to access this communication channel as follows. We...
  9. Adding Race Subcategory to a Patient's Chart

    You can add detailed self-identifying demographic information for race and ethnicity to a patient's chart. DrChrono offers a comprehensive list based on CDC guidelines. Navigate to the patient's chart and select the Demographics tab. Clic...
  10. Paying your DrChrono invoice

    Since March 2022, we have been utilizing Oracle Netsuite to simplify the payment of your monthly DrChrono invoice. It includes a new self-service feature that will allow you to pay your invoice by credit card all within the Customer Center....