Many practices choose to keep separate Merchant IDs for different providers or offices. An additional Merchant ID can be added directly to your DrChrono account. Please ensure that the application distinctly identifies each office so it will be c...
DrChrono has made significant improvements to the report known as the Financial Transactions report (Day Sheet). It will now enable you to delve into the financial information from your practice. Let's look at an overview: ...
Submitting Medicare claims successfully requires completing payer enrollment and addressing any related errors. This guide provides an overview of the enrollment process, common errors, and specific scenarios to help you navigate these tasks effecti...
Text-to-Pay is a convenient feature in DrChrono that allows practices to send payment links to patients via text message. However, its availability depends on specific conditions related to the payment integration used by the practice. Below, we out...
Insurance claim rejections can occur for various reasons, often related to errors or mismatches in the submitted information. Below, we outline the most common reasons for claim rejections and provide step-by-step guidance on how to resolve them. ...
When processing insurance claims in DrChrono, you may encounter situations where claims remain stuck in the "Bill Insurance" status. This issue often arises due to problems with the provider's account status, such as suspension or inactivity. Below,...
Managing insurance claims in DrChrono can sometimes pose challenges, such as claims remaining in "Balance Due," incorrectly moving to patient responsibility, or being rejected by secondary payers. This article guides in resolving these issues and pr...