Popular Articles

  1. Canceling a Prescription

    You can easily cancel or discontinue prescriptions originally sent out of DrChrono. This feature saves time by allowing you to cancel medications electronically instead of having to call the pharmacy. It also reduces redundant renewal processes a...
  2. HCFA 1500 Box 11 - How to enter 'NONE' to be displayed

    Most insurances do not require box #11 (Insured's policy group or FECA number) to display the word "NONE". However, you may come across this scenario specifically with Medicare. To update this information, please follow the steps outlined below: ...
  3. Release Notes for DrChrono Web 2024-10-10 New

    Check out our release notes to learn about the latest enhancements we've made to your DrChrono web experience.
  4. How to review and/or update credit card details in Netsuite

    Reviewing or updating your payment method in Netsuite is quick and easy. Here's how: Login to the Customer Center Select Make a Payment from the Billing menu and then scroll down to section 2 Enter Credit Card Informati...
  5. Creating and Using Macros

    Macros can be a great tool to help streamline your workflows and make charting much more efficient. Macros can be used to auto-populate commonly used phrases or notes as well as pull patient information automatically into your Clinical Note. ...
  6. Patient Data Export

    In the event you need to export the patient data from your DrChrono account, you will need to work with your account manager to complete the process.   If you do not remember your account manager's contact information you can email accountmanager...
  7. How do I unlock a clinical note?

    A clinical note can be unlocked by following the below steps. 1. Navigate to Clinical > Clinical Notes . Note: You can also open a clinical note through the appointment window or the appointments section of a pat...
  8. Forgotten Password: How do I reset my password?

    If you are locked out of your account, you may reset your DrChrono password at the login screen. For logged-in users, the login screen will redirect you to either your dashboard or calendar, based on your account settings. To change your password ...
  9. OnPatient Onboarding/Check-In Overview

    Patients can use the OnPatient portal to check in for their appointment before visiting your office.  Your patients can onboard/check in through the OnPatient website or iOS application and have all their information saved in DrChrono.  Within ...
  10. Printing and Downloading Your Clinical Notes

    You can print all of the clinical notes for a particular patient or group of patients based on criteria available in the Clinical Notes section of the software. Follow the steps below to generate a message in your Message Center with the clinical ...