Highlights
| New Features | Coming Soon |
|---|---|
| Insurance Submission Report Intelligent Claim Rejection Messages |
Improved Patient Chart Documents No Show Predictor Multiple Dashboard Views |
New features
Insurance Submission Report
The Insurance Claims Submission Report provides a clear overview of all claims submitted within a selected time period, along with their current status. It is designed to help you track and monitor claim activity efficiently, ensuring greater visibility into your billing process. The report includes two tabs: Summary, for an at-a-glance view of overall submission activity, and Details, for a deeper look at individual claim information.
Intelligent Claim Rejection Messages
We are introducing an AI-powered enhancement to make claim rejections easier to understand. For customers using the ePS Clearinghouse, rejection messages will now be displayed in clear, simplified language—helping you to identify issues and take action quickly.
Enhancements
Carisk Partners Payer List
We have updated the system with the current Carisk Partners (formerly iHCFA) payer list to ensure it is complete and up to date, allowing claims to be routed properly.
Q4 2025 HCPCS list
We’ve updated our system with the HCPCS 2025 Q4 code set, effective 10/01/2025. This update includes all newly released codes, revised descriptions for modified codes, and deleted codes that cannot be added to dates of service on or after 10/01/2025.
Additional Condition Code
Condition code 63 has been added to the DrChrono system and can be included on patient claims.
ICD-10 2026 Codes
We’ve updated our system with the ICD-10 2026 code set, effective 10/01/2025. This update adds all new codes, notes deleted codes, and revises descriptions where applicable, ensuring accurate coding for claims dated on or after 10/01/2025. Codes that are listed as being deleted cannot be added to claims dos 10/01/2025 forward.
CPT code 76705 description
The description for CPT code 76705 has been updated to match CMS and AMA records.
CPT 0963T
CPT 0963T has been added to the DrChrono system and is now available for inclusion in your fee schedule and on patient claims.
Character count for single and multi-select form fields
We added a character counter to the answer options in single select and multi-select form elements. The character count displays below each option and updates in real-time as users type (characters/950). To ensure consistent input formatting, each option is limited to 950 characters.
If this limit is exceeded:
- The field is outlined in red.
- A message appears: Please adjust field value to be 950 characters or less.
- Users are prevented from saving until all values meet the limit.
Character limit for Custom Procedure Codes
The character limit for custom procedure codes has been increased to 20.
Patient search performance improvements
The patient search functionality now returns only names that start with the search term, excluding those that merely contain it, resulting in improved search performance. For example, a search for "rya" will return Ryan Diaz and Maria Ryan, but will exclude Bryan Brown and Mel Bryant.
Update hardcoded application links from www.drchrono.com or drchrono.com to app.drchrono.com
To maintain the highest standards of resilience, functionality, and security for our APIs, we require API partners and customers to ensure their API traffic is not routed through unsupported subdomains.
Ensure that you are not using www.drchrono.com or drchrono.com in your integrations before November 1, 2025.
- If you are not using www.drchrono.com or drchrono.com, no action is required.
- Starting November 1, 2025, we will intermittently reject API traffic on www.drchrono.com or drchrono.com as a “brownout” measure to prompt API partners and customers to notice and actively resolve errors.
- On December 1, 2025, www.drchrono.com or drchrono.com will no longer be supported.
Enhanced Statement Status
We’ve enhanced the patient statements screen by adding a new Statement Status column and an option to view each statement’s activity history. The Type column now indicates how the statement was sent (Print, Text, Email, or Mail), while the new Status column displays its current status. Users can click the activity icon to view a detailed history of each statement’s actions for improved tracking and transparency.
Date Displayed in EOBs
We have fixed an issue where the EOBs accessed via the ERA button in remittance reports displayed the current date instead of the actual Date of Service. This update ensures the correct Date of Service is now shown, helping prevent confusion during claim audits and ensuring accurate reporting.
Generating a Patient Statement
We’ve resolved an issue where generating patient statements for certain accounts failed and displayed the error “Failed generating 1 patient statements” in the Message Center. Patient statements will now generate and export to the Message Center as expected.
Updated OnPatient password requirements
OnPatient passwords must now be between 12 and 50 characters long. We removed the requirement to change your password every 90 days.
Viewing data transmitted on a specific claim
We’ve enhanced the Billing Log to include a new “View HCFA / UB04” option for claims transmitted via the 837 file. When selected, this option displays the corresponding HCFA or UB04 form generated from the exact 837 data sent at the time of submission. This update provides clearer visibility into submitted claim details directly from the Billing Log.
Claim Filing Indicator Codes
We have updated the list of Claim Filing Indicator Codes. When added to the patient's chart, they will transmit to the payer in loop 2000B SBR09 segment on the 837/EDI files.
Two hour delay for email changes by Support team
When the Support team updates a user’s email address, there is now a two-hour delay before the new email takes effect. This delay helps prevent unauthorized changes by allowing time to detect suspicious activity.
- The previous email address receives a notification with links to deny or verify the email change. If the user selects the verification link, the new email is activated immediately, and the user can access their account with it.
- If the user doesn't select the verification link within two hours, the new email address will receive a verification email with a link to access the account.
Email address not required when force SSO is enabled for practice groups
You can create new accounts without requiring an email address if your practice group has the practice-wide enforced single sign-on authentication feature (force SSO) enabled. Create a support case to enable force SSO for your practice group.
Updated DrChrono password length requirement
DrChrono passwords must now be at least 12 characters long.
EHI Export Updates – Version 1.5
As part of the EHI Export update to Version 1.5, several fields previously stored in the auto_accident_insurance table have been removed and are now represented in a new Patient exporter table.
New Table added:
- auto_accident_insurance_accident
Field Mapping:
- auto_accident_insurance → auto_accident_insurance_accident
The following fields have been moved:
Patient Header updates
Compact Header: The patient header is now more streamlined, freeing up screen space for better workflow focus.
Faster Loading: Improved loading performance ensures smoother, quicker access to patient charts.
Interactive Patient Balance: For practices using DrChrono Payments, the patient balance in the header is now clickable—send a Text to Pay request or collect payments directly from the chart, simplifying collections and saving staff time.
Enhanced Preferred Pharmacy Management: Quickly edit the patient’s preferred pharmacy from the header—add, remove, or set default pharmacies with ease to keep prescription info accurate.
Upcoming October enhancements
User-level permission removals will reset to default settings based on role or practice configuration.
New insurance tooltips will display Primary Member ID and Group Number for easier reference.
Care Plan enhancements
Add Care Team members on the fly: Easily add Care Team members directly from the Care Plan widget without leaving your workflow, speeding up care team setup.
Data safety improvements: New warning prompts help prevent accidental data loss when managing Care Plans.
New Manage Care Plan permission: A new permission is now available, allowing practices to enable Care Plan and Care Team features more securely and efficiently.
Resolutions
Split button missing in incoming faxes
We fixed an issue where the Split button was missing in incoming faxes. The button now appears as expected.
OnPatient video visit improvements
We resolved an issue that caused an unexpected application error after joining an OnPatient video visit. This error no longer occurs.
Require new user email verification setting prevented new user logins
We fixed an issue caused by the Require new user email verification setting turned by default for new practice groups, preventing new users from receiving activation emails and logging in. New users can now receive activation and password reset emails and log in successfully.
Claim by Claim Status Widget
We’ve resolved an issue where the Claim-by-Claim Status widget failed to load for large practices. The widget now loads as expected, ensuring seamless access to claim status information.
Last Statement Date in the Patient's Chart
We’ve fixed an issue where clicking “Show PDF” for a patient statement incorrectly updated the Last Statement Date in the patient chart. The Show PDF option is now view-only and will no longer change or overwrite the recorded Last Statement Date. This ensures accurate tracking of statement history in the patient’s Balance tab.
Proximity Display Restored in Web Interface
The proximity (distance) information is now correctly displayed next to pharmacies on the Send eRx page and in the Favorite Pharmacy section of the Patient Chart > Demographics tab. This fix restores expected functionality, allowing users to view pharmacy distance details when prescribing or reviewing preferred pharmacies.
Print ERA (835 file) Functionality
We resolved an issue where selecting the new “Print ERA (835)” option under the Remittance Report resulted in an error message (“Something went wrong”) instead of generating the ERA. With this fix, the feature now functions as expected, allowing users to print ERA (835) files successfully.
Eligibility Dashboard CSV Export
We fixed an issue that prevented CSV reports from being exported in the Eligibility Dashboard.
Notification for Web Payments
We fixed an issue that prevented notifications of patient payments made through OnPatient. Notifications will include the payment status (successful or failed), amount paid, patient name, date and time of transaction, and the transaction ID.
Patient Payment Error Messages
We have updated the system to provide more detailed denial reasons when a patient's credit card payment cannot be processed.
Dashes in insurance group numbers prevented printing demographics
We fixed an issue that prevented you from printing demographics because dashes in the insurance group number were misinterpreted as dates. You can now print demographics using various insurance ID formats without errors.
Task category improvements
We resolved an issue that caused an error when creating task categories with the same name as archived ones. You can now create new task categories using names that were previously archived.
Skip reminder address setting removed ICS attachments in telehealth reminder emails
We fixed an issue where turning on the Skip reminder address setting in Doctor Settings unintentionally removed the ICS file attachment from telehealth reminder emails. Now, only the office address is excluded as intended.
Staff member deactivation improvements
We fixed an issue that prevented staff accounts from being deactivated. Affected accounts were incorrectly listed as active, leading to authorization errors. Inactive staff members now appear correctly in the inactive staff list.
Refunding payments made through OnPatient with DrChrono Payments
We have resolved a bug that prevented patient refunds from being processed through DrChrono Payments. While a payment is still processing, you can now return the full paid amount using the Void function. Partial refunds can be issued once the payment has been fully processed, which typically occurs within approximately 24 hours.
ConnectEHR setup for FHIR improvements
We fixed an issue where some providers couldn't access the ConnectEHR Setup for FHIR page. This page now opens without issue.
Notification banner warning display
The modal now correctly shows the updated warning message when copying a previous note:
"Copying previous note. Please keep this window open until it finishes. You can press ESC to exit early, but the data may not be copied correctly."
Related Articles
Copying a Previous Note on the iPad
Copying a Previous Note on the iPhone
Coming soon
Improved Patient Chart Documents
We’re updating the Documents section in the patient chart to help you work more efficiently. New features include advanced sorting and filtering, better tag management, and faster batch actions like faxing. The labs section has also been redesigned for easier navigation of requisitions and results.
These improvements will help you organize and access documents more quickly, so you can focus on patient care.
Want to be a beta partner?
Leave a comment in the DrChrono roadmap portal card to become a beta partner for Patient Chart Documents.
No Show Predictor
No Show Predictor uses AI to assign a risk score to each appointment, helping your practice identify which upcoming visits are most at risk of a no-show. This score displays on the No Show Predictor widget on the Dashboard, giving your staff clear visibility into potential no-shows and allowing you to take proactive steps.
Key benefits
- Reduce lost revenue: Minimize empty appointment slots by identifying and addressing high-risk .
- Improve care continuity: Ensure patients receive timely care by identifying those most likely to miss visits.
- Optimize staff efficiency: Focus outreach efforts where they matter most instead of calling every patient.
- Boost patient engagement: Use personalized reminders or rescheduling strategies for at-risk patients.
Want to be beta partner?
Leave a comment in the DrChrono roadmap portal card to become a beta partner for No Show Predictor.
Multiple Dashboard Views
You can create multiple, customized Dashboard views to align with different work roles, offering greater flexibility. Each view can be tailored to suit your and your team's specific needs.
- Front office staff might use a daily view that highlights the schedule, patient check-ins, open tasks, and unread messages to efficiently manage patient flow.
- Billing staff can create a financial view to monitor outstanding claims, denials, and account balances—without needing to navigate through other areas of the system.
- Providers can design their own dashboards, focusing on their schedules, clinical tasks, and incoming messages, so they always have the right information at their fingertips.
Want to be beta partner?
Leave a comment in the DrChrono roadmap portal card to become a beta partner for Multiple Dashboard Views.
