Email Appointment Reminders

Set up email reminders | Before going live

Email Reminders let FrontOffice+ automatically send up to two reminders before an appointment to patients with a valid email address. You can customize emails by office, appointment profile, and provider, with a live preview next to the settings that shows how the patient's email looks as you make changes.

Set up email reminders

Turn on email reminders

• Select the Email Reminders template.
• Turn on Enable Email Reminders.
• FrontOffice+ sends reminders to patients who have a valid email address.

Configure reminder timing

• First Email Reminder Lead Time: Select how many days before the appointment the first email should be sent.
• Second Email Reminder Lead Time: Select when an additional reminder should be sent. Select No if a second email reminder isn't needed.

Customize the logo

• Under Custom Logo by Calendar, select an office or calendar to add a specific logo.
• If no custom logo is configured, FrontOffice+ uses the account's default logo.

Customize the email content

The email is built using three sections:

• Greeting Text: The standard introduction to the reminder. It can include dynamic appointment information such as patient name, appointment date and time, location, and office information.
• Body: Add additional instructions or information. You can customize content based on appointment profile, office, and provider.
• Goodbye Text: Customize the closing message displayed at the bottom of the email.

The Body is automatically inserted between the Greeting Text and Goodbye Text.

Review the email preview

• As you customize the email, use the preview displayed on the side of the page to review what patients receive.
• Confirm the logo, appointment information, custom content, and formatting before going live.

Before going live

• Confirm Email Reminders are turned on.
• Configure the first and optional second reminder timing.
• Review the default or calendar-specific logos.
• Review the Greeting Text, Body, and Goodbye Text.
• Check any customizations by appointment profile, office, or provider.
• Review the final email using the live preview before activating.