Use this article if you have trouble connecting an S710 card reader or collecting a payment with one.
Device setup issues
Invalid activation code
The code you entered doesn't match the code on the device screen. Confirm the 3-word code currently shown on the device, then enter it again.
Activation code expired
The activation code expires after a short time. Restart the device to generate a new code, then try again.
This device is already registered
The device is already connected to a practice. If your practice added this device previously, find it in the device list instead of adding it again. If it belongs to another practice, contact DrChrono Support.
Device doesn't show as Connected
Confirm the device is powered on and has completed the WiFi setup wizard, the device is charged (battery), and that your practice's WiFi network is online. If the device still doesn't show Connected, remove it and repeat the setup steps.
Payment issues
Device doesn't appear in the device dropdown
The device may not be connected to the merchant account you selected. Check the device's connected merchant accounts in S710 Card Reader: Manage Your Devices.
Payment window shows a network error or failed activation
Confirm the device is powered on and connected to WiFi, then try the payment again.
Payment seems stuck on the waiting screen
Select Cancel, confirm the device is still powered on and connected to WiFi, then start the payment again.