Select a practice group's time zone source | Select a provider's time zone source
By default, appointment reminders are sent based on the provider’s time zone. Time zone settings follow a simple order of priority: if a provider updates their time zone preference in Account Settings, it overrides the practice group’s setting.
Example scenario
The practice group sets the reminder time zone source to use the provider’s time zone by default. However, an individual provider can change this in their account settings to use the patient’s time zone instead. When a provider makes this change, their setting overrides the practice group’s default.
Select a practice group's time zone source
To update the time zone source for the practice group, open a support case.
Select a provider's time zone source
- Select Account > Account Settings.
- Select the General tab.
- In the Communications section, from the Reminder timezone source dropdown, select Provider or Patient. Provider is selected by default.
- Select Update Entire Profile.