Below is a listing of common codes you may see if the cardholder's credit card is declined:
DECLINE CODE
DESCRIPTION
NEXT STEPS
authentication_required
The card was declined as the transaction requires authent...
When Stripe processes your credit card transactions, you will have access to a Stripe Dashboard. This will be the "hub" of all of your Stripe transactions. From the dashboard, you will be able to see all of your charges by day, run reports,...
Troubleshooting the BBPOS device when it is not reading the card: General issues
Press the power on button to turn on the BBPOS device again. The card reader will automatically connect with your smartphone or tablet again.
The...
If you are seeing light indicators on your BBPOS hardware device, this is what they could mean: Light Indicators None The card reader is off. Flashing blue and white The card reader is connected and ready to accept card inpu...
The Stripe M2 Card Reader connects to your Apple iOS devices via Bluetooth to process credit card payments. It is compatible with DrChrono Payments and allows for chip, tap and swipe payment functions. The DrChrono Payments feature is availa...
Once you set up and accept payments through DrChrono Payments, you can designate it as the processor for all patients who submit payments via their OnPatient account. Navigate to Account > Provider Settings > Patient Payments ...
DrChrono Payments makes it easy to issue refunds to your patient directly from your DrChrono account. Any refunds must be processed through the web, not on a mobile device. Navigate to Billing > Patient Payments > Payments tab ...