Updated Articles

  1. Telehealth Troubleshooting FAQ Updated

    Fix common video visit issues, including resending visit links, blank screens, audio and video problems, and OnPatient login prompts.
  2. DrChrono System Requirements Updated

    Check the browsers, operating systems, and iOS devices that DrChrono EHR supports before you log in.
  3. Update Your Web Browser to the Latest Version Updated

    Learn how to update your web browser to the latest version.
  4. Custom Session Timeout Updated

    Learn how to change your session timeout from 30 to 15 minutes.
  5. Customized Follow-up Dates: Reporting

    DrChrono has added functionality to customize claim follow-up dates based on the type of claim, the circumstances around the particular claim, or your office policies. When you request reports on your accounts receivable, you have the option t...
  6. How do I Stop Receiving Daily Billing Problem Emails?

    When you are using DrChrono billing software, you will receive daily emails letting you know if there is an issue with a submitted claim or have claims that have not been submitted to insurance. These emails are sent daily by default,...
  7. Managing Your Daily Billing Problems Email

    While using the DrChrono EHR, you have the option of having a Billing Problems email sent to you and/or other staff members. This email will detail the unresolved billing claims in your practice and list any unbilled appointments listed in chronolog...
  8. Procedure Categories

    Depending on your business model, reviewing your billed CPT, HCPCS, and/or custom codes by categories may be helpful.   In DrChrono, you can create categories and group billed codes accordingly.    Navigate to Account > Custom Fields .  Selec...
  9. Lock a note and automatically change the billing status

    DrChrono provides a setting that will add automation to your practice’s workflow. The setting provides you with the option to have your notes automatically updated to a billing status of your choice when they are signed and locked so that the billin...
  10. Post Widget

    Post Widget The post widget on your dashboard will show you Unmatched ERAs, Unallocated Payments, and Patient Payments for 30, 60, 90, or 120 days.  To enable this widget: Press the gear icon on your dashboard  (Schedule > Dashboard) . ...