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Appointment Profiles Configuration Guide
Choose which appointment profiles patients can self-schedule and set labels, providers, rooms, notice periods, and insurance options.
Bumps Configuration Guide
Automatically text patients when the office cancels or moves their appointment, and offer them a chance to reschedule.
Change Provider Configuration Guide
Offer patients an alternative provider when their original provider has no availability for rescheduling or new bookings.
Configure the FrontOffice+ Autofill Feature
Automatically offer open and canceled appointment slots to eligible patients to fill schedule gaps.
Configure the FrontOffice+ Recall Feature
Identify patients due for follow-up visits and set Recall lead times, future appointment checks, and profile criteria.
Configure the FrontOffice+ Waitlist Feature
Offer newly available appointments to waitlisted patients by matching profile, provider, location, and eligibility window.
Confirmations Configuration Guide
Set confirmation timing, working hours, event exclusions, staff notifications, and reports in FrontOffice+.
Conversations Feature Configuration Guide
Monitor, filter, and review patient conversations and automated chat workflows handled by FrontOffice+.
Dashboard Configuration Guide
Track billing period usage, time saved, and patient communication performance on the FrontOffice+ Dashboard.
Email Appointment Reminders
Send up to two email reminders before appointments and customize them by office, appointment profile, and provider.
Exclude Appointment Profiles from Cancellations
Prevent patients from canceling selected appointment profiles through self-service or automated workflows.
Exclude Appointment Profiles from Rescheduling
Stop automated rescheduling for selected appointment profiles so patients call the office instead.
Extra Questions Configuration Guide
Collect up to three additional answers from patients when they schedule appointments through FrontOffice+.
FrontOffice+ Text Customization Module Configuration Guide
Tailor the automated SMS messages FrontOffice+ sends patients with custom notes, workflows, and dynamic tags.
Google Analytics
Add your Google Analytics measurement ID to the FrontOffice+ web scheduler to track scheduling events.
Google Reserve Configuration Guide
Connect FrontOffice+ Self-Scheduling to your Google Business Profile so patients can book from Google Search and Maps.
Immediate Reminder Email Configuration Guide
Send patients an email with full appointment details as soon as an immediate reminder is triggered.
Insurance Questions Configuration Guide
Collect insurance card photos, SSNs, and extended insurance details from patients during scheduling.
Locations (Offices) Configuration Guide
Set up the locations patients can book through the Web Scheduler, each with its own label, hashtag, and link.
Multistate Configuration Guide
Restrict self-scheduling options by state for locations, appointment profiles, or providers to match licensing rules.
No-Show Configuration Guide
Automatically text patients who miss appointments so they can reschedule on their own.
Providers and Exam Rooms Configuration Guide
Set how providers appear to patients in self-scheduling, including labels, photos, exam rooms, and telehealth links.
Recall Journeys Configuration Guide
Automatically text patients who are due for a follow-up visit with up to five reminders inviting them to book.
Smart Desk & Smart Calls Configuration Guide
Use generative AI to answer patient calls, handle FAQs and scheduling requests, and forward complex calls to staff.
Reputation Management Configuration Guide
Send automatic post-appointment feedback requests and direct satisfied patients to your review page.
Rescheduling Portal Configuration Guide
Let patients cancel or reschedule their appointments through a personalized self-service link.
Same-Day Reminders Configuration Guide
Send patients last-minute text reminders on the day of their appointment to help reduce no-shows.
Scheduling Templates Configuration Guide
Set different self-scheduling hours for specific appointment profiles, offices, and providers.
Validation Question Configuration Guide
Show patients a validation question or policy acknowledgment they must review before scheduling an appointment.
Telehealth Reminders
Automatically send telehealth reminders and visit links to patients before virtual appointments.
Web Scheduler Button Colors Configuration Guide
Customize the theme mode and button colors in the FrontOffice+ web scheduler to match your clinic's brand.