Popular Articles

  1. What versions/generations of iPad and iPhone are supported by DrChrono?

    Supported iOS Devices in DrChrono DrChrono currently supports all Apple hardware running iOS versions 14 and later and all compatible devices. Apple does not support all devices in each iOS release and will periodically discontinue support f...
  2. How to update your billing address in NetSuite

    You can update your billing address in NetSuite by following a few simple steps. First, log into the customer center Select Edit your Profile under the Support section. Then click on Change under t...
  3. FAQ: DrChrono Lab Integrations, Health Gorilla, Labcorp, Quest Diagnostics, and Lifepoint

    Q: What labs can I use with DrChrono? A: DrChrono EHR integrates with four third-party organizations that you may use for your labs: Labcorp, Quest Diagnostics, Lifepoint, and Health Gorilla. Labcorp and Quest Diagnostics directly provide clinic...
  4. Change Healthcare Payer ID to ePS Payer ID Crosswalk

    Attached is a crosswalk from Change Healthcare Payer IDs to ePS (eProvider Solutions) Payer IDs. It can identify the corresponding payer ID between Change Healthcare and eProvider Solutions. Note - To easily find a Change Healthcare p...
  5. Using Health Gorilla in DrChrono

    We've now integrated with Health Gorilla to give our customers greater access to electronic labs. Your account plan type needs to be a Hippocrates or above for the integration with Health Gorilla. 1. To get started go to healthgorilla.com/d...
  6. Allocated vs Unallocated Patient Payments

    A very convenient feature of DrChrono's patient payment section is the ability to "hold" patient payments, without associating it to a specific patient appointment. This is especially helpful if a patient pre-pays for a service. Here is a bre...
  7. Telehealth Visits FAQ

    Find answers to frequently answered questions about telehealth visits in DrChrono.
  8. Getting Started with Telehealth in DrChrono

    With DrChrono's telehealth feature, you can easily set up video visits to take care of your patients. 1. Selecting an office for telehealth Before you can use telehealth, you must agree to the updated Terms of Use, Pri...
  9. Creating and Using Reminder Profiles

    A reminder profile is a preset list of reminders you can choose from to alert your patients of their upcoming appointments. Reminder profiles are easy to set up and provide an efficient way to remind your patients via email, text, and phone calls. ...
  10. Entering in an additional NPI number and Tax ID for billing purposes

    Additional NPI and TIN for Billing This is useful if you have two billing NPI and Tax ID (TID) numbers used for the same provider. This would be used, for example, if a provider is working for multiple businesses and needs to bill ou...