Popular Articles

  1. Allocated vs Unallocated Patient Payments

    A very convenient feature of DrChrono's patient payment section is the ability to "hold" patient payments, without associating it to a specific patient appointment. This is especially helpful if a patient pre-pays for a service. Here is a b...
  2. Decision Support Intervention (DSI) Rules

    Learn more about Decision Support Intervention (DSI) Rules.
  3. Where do I find all my ERAs and EOBs?

     All of your ERAs and EOBs are only a few clicks away.  Follow the below instructions:  Navigate to  Billing > Remittance Reports. You have four (4) options to search: Trace/check # Patient's name Insurance name Received date You...
  4. What is an NDC and Why Do I Need To Include It?

    NDC is an industry acronym that stands for National Drug Code . It is a unique 10-digit code that is universal for human drugs in the United States and is present on all drug packages in the United States. Payers require this informatio...
  5. Patient Payments in DrChrono

    DrChrono provides several ways to process patient payments. This article will provide the resources for you to familiarize yourself with the different options so you can set your office up to efficiently process patient payments. The ...
  6. Setting up Subscription Memberships

    Setting up a subscription membership Before placing a patient on a subscription or membership plan, you must set it up for your practice.  Once set up, it can be easily used for your patients.  No updates will be needed until/unless you want to ...
  7. Video: Submitting a Prior Authorization using the CoverMyMeds integration (Web)

    Here is a link to an article that will walk you through Submitting a Prior Authorization using the CoverMyMeds integration (Web). ...
  8. How to fix a claim rejected stating “RELATED CAUSES CODE: REQUIRED; MUST INDICATE ACCIDENT FOR PAYER. “

    If the patient's services are the result of an accident, the payer will want that information disclosed on the claim. The directions below will show you how to add the information so the claim can be resubmitted and processed. Hover over...
  9. UB04 Box 66 - Procedure Code Qualifier

    On both professional and institutional claims, the billing provider must disclose whether ICD-9 or ICD-10 codes are being utilized. Since October 1, 2015 claims have been required to use ICD-10 coding. DrChrono will automatically print procedu...
  10. Patient Search

    Web To quickly access a patient's chart, use the hotspot search located in the top right corner of the website, regardless of which page you are on. It will take you directly to the patient's chart.  The search option displays the last 5 pati...