Popular Articles

  1. Recovering a Deleted Appointment and Clinical Note

    If you have accidentally deleted an appointment, you can easily recover the appointment with the click of a few buttons. Please note this will also recover your deleted clinical note that was associated with the appointment. Go to Schedule ...
  2. How Do I Enter a Taxonomy Code For a Specific Payer?

    Sometimes a particular payer will request a certain code, provider number, or taxonomy code to appear on all claims for processing. DrChrono makes this easy to do and allows you the ability to add it for the payer who is requesting it, but not any o...
  3. How to fix a claim when it is rejected stating "OTHER PAYER INSURANCE TYPE CODE: REQUIRICARE SECONDARY CLAIMS"

    Rejection OTHER PAYER INSURANCE TYPE CODE: REQUIRICARE SECONDARY CLAIMS (Secondary) will appear only when Medicare is entered as secondary insurance for the patient. Generally, whenever Medicare is applied as secondary insurance for a patient...
  4. UB04 Box 80 - Can I add free-text remarks on an institutional claim?

    Yes! You can add any information that the payer may need when adjudicating the claim can be added to appear in box 80 on the UB04 form. Navigate to Billing > Live Claims Feed > Inside patient's appointment > Info tab If you need additio...
  5. DrChrono Payments: Processing a patient refund

    DrChrono Payments makes it easy to issue refunds to your patient directly from your DrChrono account. Any refunds must be processed through the web, not on a mobile device. Navigate to Billing > Patient Payments > Payments tab ...
  6. How Do I Add an Insurance EOB to my DrChrono account?

    If you receive a paper explanation of benefits (EOB) from an insurance payer, the best practice is to scan the document, add it to your DrChrono account, and attach it to the patient's appointment(s) that are included on the EOB. The image will be ...
  7. ePS Payer List (G-M) - April 15, 2024

    ePS Payer ID DRC Payer ID Name Line of Business Claims Impacted By CHC Claims Enroll? Claims Re-Enrollment Required Status Date Active Payer Notes HMFTP057 WX917 Gallagher Bassett Work Co...
  8. Adding a Payer In DrChrono

    Adding Insurance Payers In DrChrono, you are given the option to add a payer if needed. What is a payer? A payer is an insurance company, auto accident insurance,  worker compensation plan, or durable medical equipment carrier that pays...
  9. Patient Chart Problem List

    Learn more about the optimized patient problem list.
  10. Creating and Using Macros

    Macros can be a great tool to help streamline your workflows and make charting much more efficient. Macros can be used to auto-populate commonly used phrases or notes as well as pull patient information automatically into your Clinical Note. ...