Updated Articles

  1. Edit Provider and Staff Permissions Updated

    Learn how to edit staff and provider permissions in DrChrono.
  2. Account Permissions Overview Updated

    DrChrono account permissions can grant or restrict access to different areas of the system.
  3. Practice Management: Everything in One Place Updated

    The Practice Management module centralizes your offices, providers, staff, roles, permissions, groups, facilities, and role-based dashboards all in one place under the General Management tab.
  4. How Long Until I am Approved to Submit Claims?

    What determines a payer’s turnaround time for EDI/claim submissions? Each payer determines its own turnaround time (TAT) based on its internal processes, requirements, and volume. Each payer’s processing time may change based on i...
  5. If I Have Submitted my EDI and/or ERA Paperwork, Can I Bill Claims Right Away?

    Can claims be submitted and ERA transactions received immediately after submitting the EDI and/or ERA agreement ? No. The payer will need time to process the paperwork within their processing systems, referred to as the payer t...
  6. ePS: Available services display in the patient's chart

    For customers utilizing eProvider Solutions (EPS) as your clearinghouse during the Emergency Access, you can see in your patient's chart what services (Electronic Claims, ERAs, Eligibility) are available for each payer. If you are not currently ...
  7. Claim Filing Indicator Codes

    One of the required elements when submitting electronic claims is the Claim Filing Indicator Code , which tells the payer what type of claim is being submitted. When a patient has multiple insurances, it also identifies which payer is primary....
  8. EDI Claim File Indicators

    An EDI Claim file indicator is a code transmitted on an EDI/837 Claim file that tells the payer whether the primary insurance is Medicare or another commercial payer. It is included on all electronic 837P (professional claims) and 83...
  9. Medicare Smart Edits

    In an attempt to assist providers in ensuring their claims are submitted cleanly and processed without delay, CMS and associated MACs are rolling out a series of Smart Edits. The idea is to identify the error more quickly so it can be correcte...
  10. Scrubbing Errors: What do they mean?

    Before sending your claims to the clearinghouse for submission to the payer, they undergo a scrubbing process. If an issue is identified, the claim will be moved to the "Missing Information" status and populated with the specific error. ...