Updated Articles

  1. Telehealth Troubleshooting FAQ Updated

    Fix common video visit issues, including resending visit links, blank screens, audio and video problems, and OnPatient login prompts.
  2. DrChrono System Requirements Updated

    Check the browsers, operating systems, and iOS devices that DrChrono EHR supports before you log in.
  3. Update Your Web Browser to the Latest Version Updated

    Learn how to update your web browser to the latest version.
  4. Custom Session Timeout Updated

    Learn how to change your session timeout from 30 to 15 minutes.
  5. Introducing Your Core Billing Tools

    DrChrono provides many tools for you to effectively and efficiently process your claims and keep up-to-date on your financials.  Here is a quick introduction to the various tools available to you. Billing Summary Navigate to Bil...
  6. How Do I Use an Alternative Pay to Address on Patient Statements?

    Please follow the instructions below to use an alternative pay-to/remit-to address on the patient statement.  You would use this option if you do not want patient payments coming directly to your office.  They could be directed to an alternate, pe...
  7. Telehealth Reminders New

    Automatically send telehealth reminders and visit links to patients before virtual appointments.
  8. How can I enter in an official practice name and have that reflected in my clinical notes, superbills, and patient statements?

    1. To enter your official practice name, navigate to Account > Provider Settings . 2. Select the Medical Billing tab. In the third field, titled Practice Official Name , enter your desired name. Use Practice Name only applie...
  9. Validation Question Configuration Guide New

    Show patients a validation question or policy acknowledgment they must review before scheduling an appointment.
  10. Web Scheduler Button Colors Configuration Guide New

    Customize the theme mode and button colors in the FrontOffice+ web scheduler to match your clinic's brand.