Updated Articles

  1. Telehealth Troubleshooting FAQ Updated

    Fix common video visit issues, including resending visit links, blank screens, audio and video problems, and OnPatient login prompts.
  2. DrChrono System Requirements Updated

    Check the browsers, operating systems, and iOS devices that DrChrono EHR supports before you log in.
  3. Update Your Web Browser to the Latest Version Updated

    Learn how to update your web browser to the latest version.
  4. Custom Session Timeout Updated

    Learn how to change your session timeout from 30 to 15 minutes.
  5. What to Do with Your Account After Selling Your Practice

    Learn how to transfer your DrChrono account and patient records to the new provider.
  6. Read-Only Plan Features and Restrictions

    This article describes the features and information accessible on a read-only plan.
  7. Retrospective ePA with the CoverMyMeds Integration

    Streamline prior authorization requests with DrChrono's retrospective ePA. Manage pharmacy PA requests electronically, reduce manual work, and track approvals in one place. Learn how.
  8. S710 Card Reader: Troubleshooting

    Use this article if you have trouble connecting an S710 card reader or collecting a payment with one.   Device setup issues   Invalid activation code   The code you entered  doesn't  match the code on the device ...
  9. S710 Card Reader: Collect a Payment

    Once you connect an S710 card reader to your practice, you can use it to collect card-present payments from any payment screen in DrChrono. The payment posts to the patient's account automatically when  it's  complete.   ...
  10. S710 Card Reader: Manage Your Devices

    Once you connect an S710 card reader to your practice, you can rename it, update the merchant accounts  it's  connected to, or remove it if  it's  no longer in use.   View your devices   Select  ...