Updated Articles

  1. Unlock Your DrChrono Account Updated

    Reset your password or contact Customer Support to unlock a locked DrChrono account and set a new password.
  2. Product/Procedure Report: Details Tab

    The Product/Procedure Report will show you what CPT/HCPCS/Custom codes have been billed throughout your practice and detailed patient information if you need to dig deeper.  Offices use this report to identify their office's most used procedure and ...
  3. Setting Up eRx Delegates for Non-Controlled Substance Prescriptions

    Learn how eRx Delegates streamline prescription management. Enable staff to send non-controlled prescriptions on your behalf while maintaining compliance and audit trails.
  4. Auto-Start ePA using the CoverMyMeds Integration

    Automate prior authorization requests in DrChrono. Learn how Auto-Start eliminates manual PA workflows, handles exceptions, and tracks payer responses efficiently.
  5. Insurance Payer Mix Report

    The Insurance Payer Mix report details the account's revenue and allows you to drill down into certain segments, such as commercial insurance, Medicare, Medicaid, or self-pay patients.  This information will enable the office to understand the...
  6. Underpaid Items Report: Running the report

    To run the Underpaid Items Report: Navigate to Billing > Underpaid Items If not expanded, press the down arrow on the right (in the gray area).  This should open up your available options. Date Type - Date of Service or Posted Date Date ...
  7. Underpaid Items Report: Overview

    The Underpaid Items Report will help you identify claims the insurance payer did not process at the expected, contracted-allowable amount. For this feature to work appropriately, the contractually allowed amount for each CPT/HCPCS must be entered i...
  8. Redesigned Message Center Preview New

    Read, reply, and manage patient messages in the redesigned Message Center.
  9. Payment and Membership Plans in OnPatient New

    Payments toward a Payment or Membership Plan can be viewed and made in OnPatient. Log in to the OnPatient Portal. Select Billing from the menu on the left. Payment Plans Select Payment Plans . Any active payment plan will...
  10. Saving a payment type in OnPatient New

    To save a payment method in OnPatient: Navigate to the OnPatient Portal Enter the Billing section by either selecting it from the menu on the left or from the Recent Bill tile.   Select Payment Methods and then Add New . Enter the...