Updated Articles

  1. Telehealth Troubleshooting FAQ Updated

    Fix common video visit issues, including resending visit links, blank screens, audio and video problems, and OnPatient login prompts.
  2. DrChrono System Requirements Updated

    Check the browsers, operating systems, and iOS devices that DrChrono EHR supports before you log in.
  3. Update Your Web Browser to the Latest Version Updated

    Learn how to update your web browser to the latest version.
  4. Custom Session Timeout Updated

    Learn how to change your session timeout from 30 to 15 minutes.
  5. Configure the FrontOffice+ Recall Feature New

    Identify patients due for follow-up visits and set Recall lead times, future appointment checks, and profile criteria.
  6. Configure the FrontOffice+ Waitlist Feature New

    Offer newly available appointments to waitlisted patients by matching profile, provider, location, and eligibility window.
  7. Configure the FrontOffice+ Autofill Feature New

    Automatically offer open and canceled appointment slots to eligible patients to fill schedule gaps.
  8. Change Provider Configuration Guide New

    Offer patients an alternative provider when their original provider has no availability for rescheduling or new bookings.
  9. Hiding Billing Screens

    In DrChrono, you can now customize which billing screens are visible and hide any that you don't use.  Your view will contain just the screens that you utilize.  Please note, you must have access to view billing screens via permissions to see ...
  10. Good Faith Estimate: What if the patient originally declined but now wants to move forward?

    If the patient originally declined a Good Faith Estimate and now has changed their mind and wants to move forward, DrChrono offers an easy way to recreate the estimate without having to recreate the entire document.   Here's how: Navigate to...