New Articles

  1. Controlled Substance Refill Requests

    Controlled substance refill requests sent by pharmacies can be found in your message center ( ) in the upper right corner of your DrChrono account. In the request, you will have the ability to Replace or Deny the prescription. By def...
  2. Issuing a Refund Through Square

    Square refunds are started in DrChrono but need to be processed through the Square dashboard. For more information on processing refunds in Square, see Square's resources here . To issue a refund through Square, navigate to the Pat...
  3. Canceling an Appointment

    If you need to cancel an appointment, you can use the appointment status. 1. Select the appointment from the calendar. 2. Select Canceled from the appointment status drop-down menu and select Save or Save & Close . 3. The ...
  4. How to Turn On Share Patients

    If your practice has more than one provider, you have the option to turn on the Share Patients permission so that patients can be seen by different providers in the group other than their primary provider. When Share Patients is enabled, ...
  5. Sending a Referral through the iPad

    Similar to referrals on the web, you can easily send a patient referral through the iPad EHR app. 1. Tap on the patient's name and select Send Referral . 2. A window will open. First, enter the recipient's informat...
  6. Attaching a Fax to a Patient's Chart

    DrChrono makes attaching incoming faxes to a patient's chart very easy! Here's how to attach it directly from the message center. 1. Access the message center 2. Access the fax that needs to be saved to the patient's chart...
  7. Using the Free Draw Feature Outside of a Clinical Note

    You can use the free draw feature to mark up or annotate documents in the patient's chart outside of the clinical note. 1. Tap on the patient's name and select Patient History . 2. Select the document. ...
  8. Creating a Report for Upcoming Appointments

    You can generate a report to see which patients have appointments scheduled and which ones do not use the Advanced Reports feature. 1. Go to Reports > Advanced Reports . 2. Under the Export to File drop-down me...
  9. Set Time Zones in DrChrono

    You can set the time zone in your DrChrono account in Provider Settings . Select Account > Provider Settings . From the Profile tab, select your time zone.  At the bottom of the page, select Update Entire Profi...
  10. Requesting additional enrollments through TriZetto

    So, you've completed all of your initial enrollments (EDI for claims; ERA for electronic remits; and RTE for real-time eligibility, if required) but now need a few more.  How do you proceed?  With TriZetto's STEM portal, the process is very eas...