New Articles

  1. Sales Tax Feature

       The Sales Tax screen will help you track amounts collected on applicable products and services from your account.      To navigate to the screen, hover over Billing and then select Sales Tax from the menu on the left.    You have the ...
  2. Patient Balance Ledger

    The patient balance ledger will display all outstanding balances, per patient, categorized by whether they are pending from insurance or are due from the patient themselves.  To navigate to the ledger, hover over the Billing header an...
  3. What are Unposted ERA Transactions?

    When ERAs are received into DrChrono from the clearinghouse, they are validated against the appointment before posting. If the match is found, the payment will automatically be posted.  If there is no match found (whether the patient or t...
  4. Sending Direct Messages

    Learn more about sending direct messages.
  5. Telehealth Troubleshooting FAQ

    1. My patient did not receive their email reminder. Is it possible to send another link? When a video visit is booked, an email is automatically sent to the patient after saving the appointment. You can also send additional reminders with...
  6. Sending a Favorite Prescription on the iPhone EHR App

    You can easily access your favorite medications on the iPhone EHR App when sending a prescription from the Send eRx option in the menu. 1. Select the patient you need to send the prescription for and tap the menu ( ) icon. ...
  7. Using the Save Section Feature to Add Signatures to Forms on the iPad EHR App

    You can use the Save Section feature to add signatures to forms on DrChrono's EHR iPad app. 1. To begin, tap on Start Visit to navigate to the clinical note for the visit. 2. Select the form you woul...
  8. Adding Breaks on the iPhone EHR App

    You can easily add breaks to your schedule with the iPhone app. The process is similar to scheduling an appointment. Adding breaks on DrChrono's iPhone app gives you more flexibility to manage your schedule in the mobile application. 1. Sele...
  9. Adding Breaks on the iPad EHR App

    You can easily add breaks to your schedule with the iPad app. The process is similar to scheduling an appointment. Adding breaks on DrChrono's iPad app gives you more flexibility to manage your schedule in the EHR App. 1. Select the ( ) in ...
  10. Electronically Prescribing Controlled Substances with ID.me on the iPad EHR

    You can easily send controlled substance prescriptions on DrChrono's EHR app for the iPad Similar to sending a prescription through the web, there are two ways ID.me performs multi-factor authentication (MFA) to send prescriptions: a push notifica...