New Articles

  1. DrChrono EHR v2026.01.0 — January 30, 2026 New

     
  2. Time Zones in Appointment Reminders New

    This article describes how to change the time zone source for appointment reminders.
  3. No Show Predictor FAQ New

    Find answers to the most frequently asked No Show Predictor questions.
  4. Video: Insurance and Eligibility Screen

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  5. Best Practices for Check-In

    Accurate patient information collected at appointment check-in is critical to ensuring clean claims and timely reimbursement.  Suggested items to verify at each patient appointment include: Verifying insurance details Obtaining clear copies o...
  6. Auto Accident / Workers' Compensation / Durable Medical Equipment payers

    Claims for auto accident, workers' compensation, and durable medical equipment payers require additional information to be paid.  DrChrono makes it easy to enter the details to  Navigate to the patient's chart > Demographics > Insurances tab....
  7. Requesting an Eligibility check and viewing eligibility history

    Once a payer is added to a patient’s chart, an eligibility and benefits check can be run quickly and seamlessly. Requesting Eligibility | Viewing Eligibility History  | Utilizing Eligibility Profiles Requesting Eligibility and Bene...
  8. How to Add, Edit, and Archive Patient Insurance

    Accurately managing patients' insurance is critical to smooth check-in and successful billing. The steps below show how to add new insurance, update existing insurance details, and archive inactive insurance records. Following these steps helps en...
  9. Understanding the layout of the screen

    The insurance and eligibility screen is found in the patient's chart under the Demographics section > Insurances tab.  This screen displays all active and archived insurance records, and allows users to run and review eligibility checks. For e...
  10. Overview of new Insurance and Eligibility Screen

    This feature is in beta.  If you would like to become a beta partner, please reach out to support. The Insurance & Eligibility screen brings insurance management and eligibility verification into one unified experience. This update reduces c...