Updated Articles

  1. Telehealth Troubleshooting FAQ Updated

    Fix common video visit issues, including resending visit links, blank screens, audio and video problems, and OnPatient login prompts.
  2. DrChrono System Requirements Updated

    Check the browsers, operating systems, and iOS devices that DrChrono EHR supports before you log in.
  3. Update Your Web Browser to the Latest Version Updated

    Learn how to update your web browser to the latest version.
  4. Custom Session Timeout Updated

    Learn how to change your session timeout from 30 to 15 minutes.
  5. How Do I Update the Default Payment Profile?

    There are two ways of setting a default payment profile. Set the default payment profile in general for all patients. Set the default payment profile for a particular patient. All Patients First, let us see how to set the...
  6. Adding an Email Address to your Superbill

    In DrChrono, you can have an email address appear on your super bill. You can easily add or remove the address in your Account Settings. Navigate to Account > Provider   Settings. Select the Medical Billing tab.            ...
  7. Entering in an additional NPI number and Tax ID for billing purposes

    This is useful if you have two billing NPI and Tax ID (TID) numbers used for the same provider. For example, use this if a provider works for multiple businesses and needs to bill appropriately so claims go out with the correct NPI and Tax ...
  8. Office Setup and Management

    Creating single or multiple offices within your DrChrono account will keep your appointments organized and the billing information for each office correct on claims. Creating an Office | Reordering Offices | Archiving & Unarchiving Office...
  9. Bumps Configuration Guide New

    Automatically text patients when the office cancels or moves their appointment, and offer them a chance to reschedule.
  10. How do I Enter a Taxonomy Code that is Common for all Payers?

    If all of your claims bill with the same taxonomy code, you can enter it in your account settings and it will carry through all of your claims. Navigate to the Account tab Select Account   Settings Select the Medical Bil...