Updated Articles

  1. eProvider Solutions- How do I submit an enrollment request?

    Submitting enrollment requests through the ePS integrated portal is fast, easy, and efficient.  Here is how you can request enrollments, and take care of any necessary paperwork all without leaving your DrChrono account. Before beginning...
  2.  VIDEO: eProvider Solutions- Navigating the enrollment portal

    Integrated with your DrChrono account is an enrollment portal for ePS (eProvider Solutions) to make it easy and efficient to submit your enrollment requests and check on their status in real time.  The video below will walk you through the proc...
  3. eProviderSolutions: Available services display in the patient's chart

    For customers utilizing eProvider Solutions (ePS) as your clearinghouse, you can now see in your patient's chart what services (Electronic Claims, ERAs, Eligibility) are available for each payer.  If you are not currently enrolled for a service an...
  4. eProviderSolutions (ePS) Claim Scrubbing

    If you are utilizing eProvider Solutions (ePS) as your clearinghouse, your claims will now have a pre-scrubbing before being submitted to the payer.  This scrubbing will alert you to any missing information or errors in the claim in real-time s...
  5. How to Bulk Adjust Claims

    If you have multiple claims to adjust to zero, you can do it quickly and efficiently by following the steps below:  First, you will need to enter a setting under Account > Provider Settings > Medical Billing.   It is listed under the Miscell...
  6. How to Post a Retraction Payment from the Insurance Company?

    Sometimes a payer will retract a payment from an appointment that was previously paid. An example would be when the patient was not eligible on the date of service. They could have paid the claim with the information that the pat...
  7. How Do I Post an Interest Payment from a Payer?

    Sometimes, when a payer does not respond within a certain period, they are required to pay interest in addition to any reimbursement that is due for services rendered. The payment needs to be posted so it is recorded and your records will bala...
  8. How Can I Reconcile the ERA and EOB payments?

    You can generate a report from the Remittance Report and use it to validate your bank statement to ensure that you have received all deposits and/or checks that match with ERAs and EOBs posted to your account. Navigate to Billing   >  Remit...
  9. Can I Share ERAs with my Previous Biller?

    Yes, all of the ERAs transmitted to our system are tracked under the Remittance Report section; you can download them and share them with your previous biller if needed. Navigate to Billing > Remittance Reports Select the ERA you would like t...
  10. DrChrono EHI Export Reference Guide v2

    Learn more about DrChrono EHI export reference guide v2.