Updated Articles

  1. EHI Export FAQ

    EHI Export: Overview How long will it take for my practice EHI Export to complete? Practices should plan to allow up to 14 business days to obtain your EHI Export from DrChrono EHR. Time varies based on the number of exports runnin...
  2. How to fix the claims rejected for "SERVICE UNIT COUNT OR ANESTHESIA MINUTES" ?

    If your claim is rejected for Service Unit Count (OR) Anesthesia Minutes , there is a simple and easy fix. Hover over Billing and select Live Claims Feed   Search for the patient and select their date of service. Once in the bil...
  3. Error message: Missing Information: Ordering Provider office: zip code is missing

    If you receive the error message on a claim that states "Missing Information: Ordering Provider office: zip code is missing", there is a simple fix. Make sure when entering a referring or ordering provider in the patient's char...
  4. How to Select the State of Accident for Auto Accident Claims

    Auto Accident carriers require the state of the accident to appear in box 10B of the HCFA-1500 claim form. You can enter it into the patient's demographics and it will appear in the correct place on the claim. Here is how: Navigate to Pati...
  5. How to change the Accept Assignment for an Insurance?

    Follow the steps below to set the Accept Assignment for a specific payer. Hover over the Billing tab and select the Insurance Setup screen If the payer you need is not listed,  you can add it by selecting   +Add New EDI Enrollment ...
  6. Claim Status: What Do They Mean?

    DrChrono uses statuses on appointments/claims to know, at a glance, where your claims are in the RCM process. You will see these statuses in your Live Claims Feed. Navigate to Billing > Live Claims Feed . "Claim St" will be ...
  7. How to bulk print HCFA forms within DrChrono?

    To bulk print HCFA forms within DrChrono,  follow the instructions listed below: Navigate to   Billing > Live Claims Feed.   Enter the date range or filter the claims for a specific patient for whom the HCFA forms are to be printed. ...
  8. How Do I Print Superbills Individually, for a Single Day or a Date Range?

    You can print superbills, aka itemized receipts, from a few different places individually or in bulk for a day or date range. Individually you can print from either the appointment window or the billing details screen in the Live Claims Feed. You ...
  9. Printing an institutional claim form - UB04

    If you are set up for billing institutional claims, you can print UB04 / HCFA 1450 forms by following the steps below: Hover over the Billing tab and select Live Claims Feed   Press on the visit date for the Institutional Appointment...
  10. Will Rescheduled Appointments Show up on the Live Claims Feed?

    When an appointment's status is set to Rescheduled or Canceled , it will not show up in the Live Claims Feed. However, if you manually edit/reschedule the original appointment for a later date without setting the appointment ...