Updated Articles

  1. Telehealth Troubleshooting FAQ Updated

    Fix common video visit issues, including resending visit links, blank screens, audio and video problems, and OnPatient login prompts.
  2. DrChrono System Requirements Updated

    Check the browsers, operating systems, and iOS devices that DrChrono EHR supports before you log in.
  3. Update Your Web Browser to the Latest Version Updated

    Learn how to update your web browser to the latest version.
  4. Custom Session Timeout Updated

    Learn how to change your session timeout from 30 to 15 minutes.
  5. Real-Time Eligibility Dashboard

    You can use the Eligibility Dashboard to run eligibility at the same time for an entire group of patients. Complete insurance information, including payer ID and member ID number, is required for this function to run.   Additionally, you must...
  6. How to Change the Place of Service (POS) for a Specific Appointment

    To change the place of service (POS) for a specific appointment without changing the place of service in the appointment's office, please follow the steps outlined below: Navigate to Account > Practice Management > Facilities  S...
  7. Telehealth POS codes 02 and 10

    In early 2022, the Centers for Medicare & Medicaid Services (CMS) introduced a new place of service (POS) code for telehealth services to help clarify specifically where services were rendered. https://www.cms.gov/Medicar...
  8. How Do I Set a Billing Modifier to a Code So it Always Populates?

    To set a modifier for a billing code, you can create Billing Profiles to associate the modifier with the code. Then, whenever you use the billing profile, both the code and modifier will populate. Here are the steps to take these actions usi...
  9. How do I carry over CPT codes from visit to visit?

     If you frequently schedule repeat visits for patients who bill with the same CPT code(s),  a setting can be enabled that will carry over CPT codes from appointment to appointment which will save you time and data entry keystrokes. Access Ac...
  10. What does PRNT mean when it is part of the payer id?

    Insurance payers use a payer ID to route claims to the correct insurance company, or payer.  Some insurances have the same payer ID across all clearinghouses, while others may differ.   You can find the payer IDs in the Patient's chart > Demogra...