Updated Articles

  1. Productivity Reports

    Keeping your practice efficient is our goal at DrChrono, which is why we provide a productivity report that is easy to view and export. 1. To view your productivity report go to Reports > Productivity Report . 2. The report...
  2. Sending a Message or Picture to a Provider through OnPatient

    The OnPatient portal provides a secure channel for your patients to send health information to you. The OnPatient messaging system is secure, intuitive, and a familiar method of communication. 1. When your patient first logs in, they will first ...
  3. What do I do if my fax isn't working?

    If you're having trouble with your DrChrono fax, you will need to contact our customer success team by submitting a ticket . When sending your email, submitting the answers to the following questions will speed up the troubleshooting process....
  4. How to Track Patients Who are Connected to OnPatient

    You can use the Advanced Report to generate a report of your patients who are using OnPatient. 1. Go to Reports > Advanced Report . 2. Be sure the Patients tab is selected and select Patient Filters . 3. Click Patient Portal ...
  5. Loading a Profile Picture from your Desktop

    Have you captured a picture of your patient with your webcam? DrChrono allows you to upload that picture to their profile. To do so follow these steps: 1. Search for the patient in the hot spot search. This will take you straight to the...
  6. Searching for Your Patient's Pharmacy

    The pharmacy search within DrChrono is powered by Surescripts , a service that connects U.S. pharmacies and provides electronic prescription transmission capabilities. In order to search for a pharmacy within the DrChrono platform, the pharmacy mu...
  7. Generating a Report of Patients with Addresses and Other Demographic Information

    1. Hover your cursor over Reports and click on Advanced Report . 2. Click on Export to File and then select Custom Export . 3. Select the options you would like to include in your report and click Export ....
  8. Generating a Patient Flag Report

    Using patient flags makes easy and quick work of identifying certain subsets of your patient population. Once entered on a patient's chart, you can quickly and easily pull reports based on those flags. Think of these flags as yellow post-it TM no...
  9. How to Obtain a List of Patients Who Have not Had an Appointment Recently

    You can easily use the advanced report that shows a list of patients who have not had appointments recently. This is a great way to pick out who to reach out to for follow-up visits. 1. Hover your cursor over the Reports tab and click...
  10. Patient Payments through Stripe in DrChrono

    Please Note that Stripe is not available to new customers. Please see our article on DrChrono Payments for setting up payment processing. DrChrono allows you to process patient payments through the patient's credit card. You can do ...