Updated Articles

  1. Requesting Medicare Real Time Eligibility through ePS

    When requesting real-time eligibility (RTE) requests through ePS for Medicare, please use payer ID  MCELG . This payer ID will return eligibility for traditional Medicare, Railroad Medicare, and Durable Medical Equipment (DME) payers. You do not n...
  2. Audit Log

    Use the Audit Log to track changes, view staff activity, and troubleshoot issues.
  3. Creating an Eligibility Profile

    You can create an eligibility profile to use with individual or batch eligibility checks. Navigate to  Account > Custom Fields .  Select Eligibility Profiles from the left menu and +Add Eligibility Profile to create a new profi...
  4. Running Eligibility when the Claim goes to an Alternative Payer

    DrChrono has added an exciting new feature for those claims where the eligibility information comes from one company, and the claim goes to another payer for processing. This scenario is most common in the chiropractic and mental health fields...
  5. Specialty Specific Eligibility

    DrChrono can verify eligibility for either single or multiple specialties at a time and log past eligibility checks for future reference. Running Eligibility Navigate to Patient’s chart > Eligibility screen Search fo...
  6. Eligibility Checks in the Appointment Window vs. the Patient's Chart

    You can run insurance eligibility in a few places in DrChrono, the appointment window, the patient's chart, and the eligibility dashboard.   Any location will pull the insurance information for the patient that is made available by their insu...
  7. Real-Time Eligibility Verification from a Patient's Chart

    DrChrono allows you to verify eligibility and see what type of benefits your patient has under their insurance plan before you provide services. To access the Real-Time Eligibility tool, you first need to open a patient's chart ( Patients > P...
  8. Create and Use Eligibility Groups

    Learn how to create and use eligibility groups
  9. Real-Time Eligibility Dashboard

    You can use the Eligibility Dashboard to run eligibility at the same time for an entire group of patients. Note : Complete insurance information, including payer ID and member ID number, is required for this function to run.   Additionally, you...
  10. Procedure Categories

    Depending on your business model, reviewing your billed CPT, HCPCS, and/or custom codes by categories may be helpful.   InDrChrono, you can create categories and group billed codes accordingly.    Navigate to Account > Custom Fields .  Sele...