With DrChrono's telehealth feature, you can easily set up video visits to take care of your patients.
1. Selecting an office for telehealth
Before you can use telehealth, you must agree to the updated Terms of Use, Privacy Policy, and contract addendum by going to Account > Offices and clicking on View Documents.
After clicking View Documents, a window will open for you to read and agree to the updated Terms of Use, Privacy Policy, and contract addendum. Click on the check box and then click I Agree.
Finally, select the office you would like to use telehealth from the dropdown menu.
2. Checking the place of service code for billing for telehealth
You can check the place of service code for billing by clicking the Edit button to the right of the office selected for telehealth. Click the Billing tab. Select 02-Telehealth Provided Other than in the Patient's Home or 10- Telehealth Provided in the Patient's Home, if needed, from the Facility Code dropdown menu and Save.
3. Scheduling a telehealth appointment
Go to the schedule and schedule an appointment as you normally would. In the appointment window, select the Video Visit button. Enter the patient's name and save the appointment. By selecting the Video Visit button, DrChrono will automatically schedule the appointment in the office designated for telehealth. Once saved, there will be a Start Video Visit button.
4. Notifying the patient
Once the video visit is scheduled, the patient will automatically receive an email that they have a video visit appointment with a link to launch the visit.
5. Launching the video visit for the provider
The provider can click on the Start Video Visit button to launch the telehealth visit. When the browser asks for permission to use your Camera and Microphone, check to Remember this decision and click on Allow. Without access to your camera and microphone, you will not be able to have a video visit. Here are browser-specific details, if needed, for Chrome, Safari, Firefox, and Microsoft Edge.
There will be a message that says "Waiting for the patient to join". Once the patient has joined, the provider will see the patient in the main part of the screen.
6. Launching the video visit for the patient
There are 2 options for the patient to launch a video visit using the meeting link in the email or through OnPatient if OnPatient access is enabled for the patient.
Option 1 - Using the meeting link
The patient clicks on the link to launch the video visit.
Option 2 - Connecting through OnPatient
The patient simply clicks on the Start Video Visit button once they have logged in to their portal.
The patient will be prompted to allow access to their camera and microphone similar to the provider. Once that is complete, they will see a message that says "Waiting for the provider to join." When the provider has joined, the patient will see the provider in the main part of the screen.
7. Ending the Visit
Upon completion of the visit, the patient or provider can click the red phone icon to end the telehealth visit.
Tips on Telehealth Visits
From time to time, there may be issues with the patient's video connection. For example, if their video connection is not enabled, their screen will appear "blank" and you will be unable to see them. In cases like this, it’s possible that the camera on the patient side is either not set up properly or the browser doesn’t have permission.
Since we do not have access to the patient's device, some questions to ask to help troubleshoot are:
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Do you have a Webcam on your device?
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Do you have it set up correctly to have video calls?
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Which browser do you use?
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Did you give permission to the browser to access the Camera & Microphone?
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If the patient is using a computer, are they able to join instead on a mobile device? Sometimes a mobile device is easier to join video visits with.